AVP, Property Claims Manager - Berkley
Wilmington, DE 19809
About the Job
Berkley One exists to insure and protect the lifestyles of a modern generation of affluence. We seek clients that are sophisticated individuals and families who require world-class risk and claims management customized to their needs, a team of select expert independent agents and innovative digital tools to keep it simple and easy. We’ll blend our partners, products and capabilities with all that is Berkley, generating a modern solution for the customers we serve.
Our culture is one of innovation, creativity and teamwork. Our team is highly motivated, passionate about our business, and deeply experienced in developing and delivering product and service solutions in the personal insurance marketplace.
The company is an equal opportunity employer.
Responsibilities:We have an opportunity for an AVP, Property Claims Manager to join our Berkley One team! This role is a key contributor to our Berkley One brand, responsible for holding staff and independent adjusters accountable for quality handling and resolution of property claims including complex, high exposure claims in a timely, professional manner with emphasis on providing quality service.
This position can be based in our offices in either: Wilmington, DE or Morristown, NJ
We have a welcoming culture valuing our employees – we trademarked the phrase Everything Counts, Everyone Matters® to describe the Berkley commitment to our people and how we do business. We believe that every person in the organization is important and every accomplishment makes a difference in our results. Come join us!
Key functions include but are not limited to:
- Pro-actively manage the team members' claims inventory to comply with key performance metrics
- Ensure that Adjusters deliver exceptional customer service to meet the needs of the insured, agent and all internal and external customers
- Perform administrative functions such as performance reviews and time off reporting
- Assist with the training of internal and external adjusters on Berkley One best practices and processes
- Appropriately assign first party claims
- Identify and address coverage issues
- Approve reserves in excess of Adjuster authority
- Manage catastrophe response management
- Review and approve Denial and Reservation of Rights letters
- Establish strong relationships within the broker community to promote our brand
- Collaborate with other parts of the organization including Sales, Marketing, Underwriting, Risk Management, Actuarial
- Perform other duties as assigned
Qualifications:
- Bachelor's Degree or equivalent experience
- 5+ years of leadership experience handling property insurance claims with an emphasis on working with High Net Worth customers (preferred) and experience with automated claims systems
- Broad knowledge of construction, estimating and estimating systems, Symbility preferred
- Ability to manage preferred vendors in order to drive continuous quality improvement
- Understanding of the needs of customers, both insureds and their agents alike; you will be an excellent, pro-active advocate for Berkley One customers and are passionate about their brand experience
- Exceptional oral and written communication skills; your communication style is flexible to the situation; you communicate clearly and with a purpose
- Calm under pressure; you have excellent administrative and organizational skills, integrity, and great follow-through on tasks; you are comfortable challenging norms while working collaboratively with colleagues at all levels of the organization
- You have a strong sense of accountability, fun and adventure
- Natural curiosity; you love learning how things work and you are always looking for innovative improvements
