AYS (At Your Service) Runner (4pm to 10pm) - Boston Marriott Burlington

About Us:At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company!Location Description:                    At the Boston Marriott Burlington, we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Global Hospitality at the Boston Marriott Burlington can mean for you! Overview:

The AYS (At Your Service) Runner is a key support role in guest service operations, providing exceptional service by managing calls and requests efficiently and delivering items directly to guest rooms. The ideal candidate has an energetic, positive attitude and enjoys assisting guests by coordinating room service, handling bellman tasks, and fulfilling other delivery requests.

 

Responsibilities:

 

Telephone Operator Duties:

Assists with answering all internal and external calls promptly with a welcoming and upbeat tone.

Address guest requests (room service orders, housekeeping, maintenance) and forward to appropriate departments.

Provide accurate information about hotel services and local attractions.

Record guest requests and ensure follow-up to confirm tasks are completed.

 

Runner/Room Service Support:

Assist in delivering room service orders, amenities, and other guest requests to guest rooms promptly and courteously.

Ensure orders and deliveries are accurate and presented in a professional manner.

Coordinate with kitchen staff to prioritize deliveries based on guest needs.

 

Bellman Support:

Helps assist transporting luggage to and from guest rooms.

Help with greeting guests at the entrance and providing information or directions.

Provide prompt and courteous service during guest check-ins and check-outs.

 

Miscellaneous Deliveries and Guest Services:

 

Deliver extra amenities such as towels, pillows, toiletries, etc., based on guest requests.

Handle simple guest requests such as replacing room keys, delivering packages, or handling mail.

Provide an upbeat and friendly attitude with all guest interactions, ensuring a memorable experience.

Qualifications:

Skills & Qualifications:

Customer Service Skills: Strong verbal communication, problem-solving, and a friendly demeanor when dealing with guests.

Time Management: Ability to prioritize tasks and manage multiple deliveries or requests simultaneously.

Attention to Detail: Ensure accuracy in all tasks such as delivering room service or amenities.

Team Player: Works well with other departments like housekeeping, bell service, and room service teams.

Physical Fitness: Ability to move quickly through the hotel and carry guest items when needed.

 

Working Conditions:

Must be able to work flexible shifts, including weekends and holidays.

Requires long periods of standing and walking.

 

This job balances both guest-facing and behind-the-scenes responsibilities, creating a dynamic and fulfilling role for someone who enjoys interacting with guests and working in hospitality.