B2B Campaign Coordinator (Outbound Calling) - Oriental Trading Company

As our B2B Campaign Coordinator, you will be responsible for calling targeted lists of existing, inactive and prospective businesses and organizations to increase purchase rate and revenue while maintaining a high level of customer satisfaction.

Principal Duties and Responsibilities

Essential Functions

1. Contacts businesses and organizations through a multi-touch approach including phone and email
2. Uncovers the current buyer(s) in the organization including online research as necessary for high value leads 
3. Conducts customer/buyer/contact hygiene as necessary
4. Utilizes sales discovery to understand customer needs and purchasing requirements
5. Effectively conveys Oriental Trading Business value proposition and differentiation points
6. Increases customer awareness of the full company product line
7. Identifies high value leads and opportunities and forwards to the correct Account representatives
8. Meets or exceeds established sales and purchase rate goals set by Oriental Trading Company
9. Creates, assists and/or follows up on high value quotes for customers
10. Assists customers in problem resolution or forwards to the correct teams to address
11. Actively markets company products and services by providing materials that can be shared inside customer organizations
12. Develops and maintains a basic knowledge of competition, products, markets, pricing, strategies, handling of customer needs and problem resolution
13. Achieves a high level of phone and email activity (talks to customers roughly 3 hours per day making 75+ calls and working 75+ emails)
14. Effectively tracks contacts, opportunities, and other tasks and information as required
15. Maintains regular and predictable attendance
16. Abides by all policies and procedures of Oriental Trading Company

Marginal Functions

1. Attends company functions, meetings, seminars, etc. which may not impact their own customer base directly but will have a positive impact on the company as whole
2. Documents sales efforts for current customers, prospects and sales campaigns through standardized forms, reports, and systems
3. Performs other related duties and projects as assigned

Here’s what you need to join the fun:

Knowledge, Skills, and Abilities

Education

• Bachelor’s degree (preferred) in Business, Marketing, Education or equivalent combination of education and experience

Experience

• Experience in a fast-paced customer interfacing role.  2 years of sales or equivalent role preferred

Other Qualifications

• Ability to communicate effectively both orally and in written form
• Strong telephone sales skills/experience
• Excellent organizational and analytical skills
• Possess high level of professionalism, ethics and confidence with an engaging personality and commitment to driving results
• Strong knowledge of Microsoft Office applications

• Ability to handle customers in a professional and courteous manner

Join us at Oriental Trading, a Berkshire Hathaway Company, where fun means business! 

Oriental Trading Company(www.orientaltrading.com),is the nation’s largest direct retailer of value-priced party supplies, arts and crafts, toys and novelties, and a leading provider of teaching supplies and affordable home décor and giftware. Founded in 1932 by a Japanese American, the Oriental Trading history of fun spans the better part of the last century. Today, Oriental Trading offers more than 60,000 products to individuals, teachers, schools, churches, businesses and nonprofits. With a corporate vision to “Make Life More Fun,” Oriental Trading (a Berkshire Hathaway company) spreads joy and smiles to millions each year through a robust family of brands; Oriental Trading,Fun Express,MindWare,SmileMakers,Morris Costumes and halloweenexpress.com.

EOE