Bakery Assistant - Tee Jay Group

Local-owned, small business is hiring!! >>> Apply to work with Shopes Market in Coolidge, AZ. 

The Bakery Assistant (Clerk) will help us create an outstanding customer experience in the Bakery Department through providing exceptional service. Our Bakiery Assistant will establish and maintain a safe and clean environment that encourages our customers to return. The new Bakiery Assistant helps the team, the department supervisor and store managers in reaching sales and profit goals established for the department. Team members in this position are required to monitor and adhere to all established safety, health, and quality assurance standards.

Duties/Responsibilities:

• Interacts directly with customers and the public in person and via phone to provide customer support and information.
• Answers customer questions and fields complaints; when anissue is beyond the employee’s knowledge, they forward it tto the assigned specialist or other appropriate member of management.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Provides customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrinkage.
• Recommends deli or bakery items to customers to ensure they get the products they want and need.
• Uses all equipment in bakery such as the refrigerators, freezers, slicers, and ovens according to company guidelines.
• Prepares foods according to the food temperature logs and follow cooking instructions.
• Measures, prepares and mixes ingredients according to recipe, using variety of kitchen utensils and equipment.
• Adequately prepares, packages, labels and inventories ingredients in merchandise.
• Checks product quality to ensure freshness.
• Reviews "sell by" dates and take appropriate action.
• Properly uses kitchen equipment, stove, computerized scale, fryer, steamer, robot coupe etc.
• Adheres to all food safety regulations and guidelines.
• Reinforces safety programs by complying with safety procedures and identifies unsafe conditions and notifies the department supervisor and/or store management.
• Notify department supervisor and/or store manager of customer or employee accidents.
• Reports all safety risk, or issues, and illegal activity, including robbery, theft or fraud.
• Labels, stocks and inventory department merchandise.
• Reports product ordering/shipping discrepancies to the department supervisor or store manager.
• Understands the store's layout and be able to locate products when requested by customer.
• Stays current with present, future, seasonal and special ads.
• Gains and maintains knowledge of products sold within the department and is able to respond to questions and make suggestions about products.
• Maintains an awareness of inventory/stocking conditions note any discrepancies in inventory.
• Ensures proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Promotes trust and respect among store employees.
• Creates an environment where customers feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Displays a positive attitude.
• Practices preventive maintenance by properly inspecting equipment and notifying appropriate department supervisor or store manager of any items in need of repair.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.
• Attends required trainings and meetings.

Required Skills/Abilities:

• Effective communication skills including active listening
• Basic math skills required
• Demonstrate a commitment to learning and improvement on the job
• Ability to understand and adhere to all applicable safety rules, policies, and regulations
• Ability to understand and adhere to all company policies and procedures
• Service-oriented
• Able to resolve customer grievances
• Proficient computer skills with the ability to learn new software.

Additional Info & Job Requirements:

• Experience working in a bakery or deli preferred.  Great training provided! 
• Cashier/customer service experience preferred. 
• Valid food handlers card required within 30-days of hire. 
• Must be willing and able to learn and adhere to all applicable safety and health regulations. 

Pay & Benefits: 

• Paid Sick Leave provided to all emploeyes 
• Full-time employees are eligible for one week of vacation after a year of employment 
• Full-time employees have access to health insurance and a 401(k) Retirement Plan with an employer match. 
• $14.35 to $15.00 per hour to start, depending on experience 

Great small business, team-oriented work environment! If you're qualified and this job looks interesting to you, APPLY NOW! 

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