Bakery Retailer - IHOP

WHAT WE ARE HUNGRY FOR

Our Retailers are brand ambassadors who genuinely love our food, love our brand and are customer

obsessed! They pay attention to our guests, to their role, to detail and to our product quality. They are

happy to see you and happier to serve you! Our Retailers bring a smile to your face because we believe

the world needs more moments of joy.

KNOWLEDGE AND RESPONSIBILITIES

ï‚· Providing excellent customer service to all customers that come into the establishment or call for

orders following Paris Baguette's high standard of excellence

ï‚· Check quality of all the products for displays and organize rotation of displays for all pastries and

desserts

ï‚· Make beverages on the basis and demand during operating business hours and prepare coffee

ï‚· Always keep all areas of the store clean while operating during business hours

ï‚· Refill and organize all pasties and beverages on display

ï‚· Work with a high sense of urgency, honesty, integrity, and as efficiently as possible.

ï‚· Assisting guests with any inquiries and educating guests on menu items and any special

promotions

ï‚· Operate POS system (Toast) and perform tasks such as cash handling and credit card

processing with attention to accuracy

ï‚· Openness to learn about our quality products, specialty menu items, and coffee

ï‚· Pay attention to guests and greet guests by making eye contact, smiling and spreading joy!

ï‚· Understanding the guest is the center of it all

ï‚· Answering questions and assisting guests with order decisions and processes

ï‚· Knowing how to suggestively sell to enhance the guest experience and increasing sales

ï‚· Always happy to help! Our retailers want our guests and their fellow team members to feel

comfortable and welcome coming to us for assistance. Smiling, spreading joy and being positive

with every interaction are non-negotiables

WHAT YOU NEED TO HAVE

ï‚· Minimum of 1-2 years of Retail, Customer Service and food handling experience, preferred.

ï‚· Minimum High School Diploma/GED or Some College, preferred.

ï‚· Positive and passionate attitude!

ï‚· High sense of integrity and ownership.

ï‚· Basic math skills (add, subtract, multiply, divide).

ï‚· Able to lift up to 25 lbs.

ï‚· Time management, ability to prioritize and follow direction.

ï‚· Adherence to food safety guidelines.

ï‚· Proficient on Point-of-Sale systems, currently Toast. Understand the importance of cash handling

and accuracy of transactions.

ï‚· Feedback is a gift! We can only learn, grow and improve our service if we hear and understand

what it is our customers are telling us.

ï‚· High emotional intelligence with the ability to work with diverse teams by being highly empathetic,

intuitive, self-motivated and driven.

ï‚· Teams Win! Has to be a team player who fosters a collaborative and engaged environment.

ï‚· Being a Brand Ambassador, with an excellent knowledge of and commitment to Paris Baguette's

Mission, Vision, Brand Values and Culture.