Band Repair Administrative Assistant - West Music

The Repair Administrator position will assist West Music in our mission of Encouraging people of all ages and abilities to: Play now. Play for life. They will provide exceptional service by providing administrative support to Davenport’s band, orchestra, and fretted instrument repair teams.

Essential Duties and Responsibilities include the following.

• Provides Administrative support to the Davenport repair team, including but not limited to, data entry, preparing merchandise, invoices, and communicating with schools and customers.
• Correctly completes all paperwork necessary for all repairs, and any other records required by the Repair departments and Davenport’s independent repair contractors.
• Will directly communicate with customers (including school districts/band directors) via phone, email and written correspondence to:
• Provide estimates for repair work within 24 hours and obtain approvals and payments for the work;
• Coordinating instrument pick up after repairs are completed, and
• Respond to questions regarding instruments going through the repair shop
• Process all invoices for repaired instruments
• Log all Repair in deal pipeline utilizing HubSpot
• Provides support to Road CSR’s

Required Qualifications:

Education, Experience & Qualifications

• Demonstrated ability to be accurate in work with an attention to detail and an aptitude for working with numbers.
• Experience with Microsoft Office products, especially Excel

Key competencies:

• Service Focus – demonstrates a personal commitment` to delivering high quality, professional, responsive service to customers and co-workers
• Communication – shares and receives information using clear oral, written, and interpersonal skills. Demonstrates active listening with co-workers and customers to achieve results.
• Team Player/Collaborative – collaborates with fellow associates to achieve West Music goals. Recognizes and shows respect for the strengths and contributions of others with the ability to develop effective working relationships with co-workers.
• Results oriented – a "can-do" attitude with a desire to take on an increasing level of responsibility and a drive to meet project deadlines.
• Adaptable – thrives in a fast-paced environment; responds positively to evolving priorities or work assignments; open to feedback.

Physical Demands –

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is frequently required to sit, walk, talk or hear and use hands to finger. The employee is occasionally required to stand; handle, or feel objects, tools or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds or more for larger instruments.

West Music is an equal opportunity, equal access employer committed to a diverse workforce. The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

What we offer:

• Hybrid/Remote work is possible for specific roles
• Full benefits package available the first of the month following the date of hire including:
  • Medical, dental, vision insurance
  • 401k with match
  • Student Debt Repayment
  • PTO/Paid holidays

West Music is an equal opportunity, equal access employer committed to a diverse workforce. The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.