Banking Operation Payment Associate - Bank of China

Introduction:

Established in 1912, Bank of China is one of the largest banks in the world, with over $3 trillion in assets and a footprint that spans more than 60 countries and regions. Our long-term outlook, institutional weight and global breadth provide our clients with a stable and reliable financial partner, whether in Corporate or Personal Banking or our Trade Services, Commodities, Financial Institutions and Global Markets lines of business.

Overview:

Associate in payment team provides high quality customer service while facilitating financial transactions including deposits, withdrawals, foreign currency exchange, ACH and remittance transactions.

Responsibilities:

Include but not limited to:

Daily Operation and Customer Service

• Process financial transactions including but not limit to cash and check deposits, withdrawals, fund transfers, ACH payments and foreign currency exchange
• Verify customer identity and balances prior to processing withdrawals
• Examine checks deposited and determine proper funds availability based on regulation requirements
• Handle sales and maintenance of monetary instruments
• Open and close vault and maintain vault cash
• Monitor and verify tellers’ cash box ensuring balanced cash box
• Order and make cash shipments
• Process savings withdrawals and cash checks: verify endorsement, receive proper identification and ensure validity
• Answer basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies
• Balance drawer daily, including periodic batching of cashed checks
• Process e-commerce payment related transactions
• Process remittance transactions such as telegraphic transfers.
• Conduct remittance investigations and input outgoing remittance MT103
• Process customers’ fax instructions
• Process all incoming payments from credit to proper account.
• Promote and cross-sell banking products to potential customers
• Participate in various bank-wide system upgrade related projects
• Conduct internal account reconciliation

Reconciliation and Reporting

• Prepare routine and ad-hoc reports
• Perform debit card reconciliation and report any discrepancies to supervisor
• Review, process and monitor ACH transactions that are booked to ACH Suspense accounts on a daily basis
• Process returned items
• Manage the vault and reconcile the daily balance
• Conduct daily count of cash in ATM and reconcile against ATM related transactions
• Review periodic reports including but not limited to daily foreign currency MT103 reports, TIB reports, weekly Cash Transaction Report, and etc.
  

Operational Support

• Perform periodic review of remittance customers’ information entered by other teller for accuracy and compliance
• Act as a backup in absence of the Head Teller
• Coach and train other tellers on handling of complex financial transactions and customer issues
  

 

Compliance

• Understand, comply and monitor activities, if necessary, of all applicable laws and regulations
• Conduct periodic audits of team’ transactions to ensure accuracy and compliance with regulatory requirements
• Perform monitoring of accounts for any unusual activity and resolve accordingly
• Ensure staff adherence to the Bank policies, and procedure and regulatory requirements
  

Qualifications:

• Bachelor’s degree with major in business, financial, accounting or economics is required. A master degree preferred.
• 1-4 years of work experience in banking business or banking operation.
• Adequate knowledge of banking products and services
• In-depth knowledge of banking operational procedure to perform duties accurately and efficiently
• Ability to accomplish work assignments under tight schedules
• Excellent communication skills in verbal and writing is a must
• Bilingual ability in Mandarin is required

Pay Range

Actual salary is commensurate with candidate’s relevant years of experience, skillset, education and other qualifications.

:USD $42,000.00 - USD $90,000.00 /Yr.