Banking Operations Training Specialist - University of Hawaii FCU

Position Title: Training Specialist

Department: Process Improvement & Training

FLSA Classification: Non-Exempt

Reports to: Process Improvement & Training Manager

Employee Benefits

One great perk of working at UHFCU is we offer on-demand pay through our financial wellness provider. With the on-demand pay benefit, you can have the money you've already earned when you
need it, so your time and money can work better for you. Get early access and get paid without waiting for your paycheck.

In addition to competitive pay, we are proud to offer a comprehensive benefits package.

• Medical Insurance which Includes Drug and Vision; Company pays 100% of Employee's Self-Coverage; PLUS, a Company Paid Subsidy Towards Family-Coverage
• Dental Insurance; Company Pays 100% of Employee's Self-Coverage and Employee Pays for Low Cost Family-Coverage
• Medical and Dental Plan Premium Waiver Option
• 401(k) Retirement Plan with Employer Match and Non-Elective Contribution (NEC)
• Eligible to Earn Thirty-Five (35+) Paid Days Off a Year
• Vacation Cash-Out Program
• Flexible Spending Accounts: Healthcare and Dependent Care (Pre-Tax Benefit)
• Company Pays for Employee Group Basic Life With AD&D Insurance
• Company Pays for Employee Long Term Disability Insurance
• Company Pays for Employee Long Term Care Insurance
• Voluntary Accident Recovery, Critical Illness + Cancer, and Hospital Insurance
• Employee Assistance Program (EAP)
• Employee Loan Discount
• Company Subsidizes 50% for Adult Monthly Bus Pass
• Cash Reward Employee Referral Program
• Workiversary Cash Reward and Gifts
• Internal and External Professional Development Opportunities
• And Many More!

Position Purpose:

This position will specialize in individual one-on-one training to help foster employee retention, growth, employee development, and career movement within the Credit Union. The Training Specialist will be responsible for training current employees in line with UHFCU’s strategic goal. Duties include, but are not limited to, reviewing all training manuals for accuracy and consistency in formatting and presentation, creating training manuals as well as conducting training. The Training Specialist will also ensure that all training materials are updated and maintain all training logs for the credit union on all learning and digital platforms.

Essential Functions:

• Updating existing training manuals.
• Develop a wide range of training and development programs that meet the Credit Union’s needs, including department and position specific needs.
• Work with department Managers to build training programs for employee growth and development.
• Maintain the new digital platforms by keeping up to date with records, reports, and training offers.
• Maintain and manage all digital procedures and programs online by ensuring current and relevant information is stored and accessible.
• Work with Managers to build department related procedures and uploading procedures to a digital platform.
• Maintains tracking system for all employee training and consolidates monthly and year-end.
• Be a resource to management by researching/developing training for existing/new tools to better service members and ensure that employees are utilizing the core system to the fullest. Also, make recommendations to automate manual processes to ensure consistency and accuracy throughout the credit union.
• Research, develop, and write material for new and current training programs, evaluate, and modify existing and proposed programs and recommend appropriate changes by department.
• Performs other work as needed.

Performance Standards:

The following duties are completed in an accurate and timely manner:

• Update existing training manuals. Review releases and updates on our Core system.
• Develop training programs as directed by Management.
• Maintain training tracking system.
• Positive feedback on training evaluations.
• All training is conducted in a professional manner.
• Positive feedback in coordinating other outside training classes.
• Develop and provide a minimum of hours per Strategic Plan goal for Product/Service Knowledge training to employees on an annual basis.

Qualifications:

Education/Certification:

High school diploma or GED is required.

Required Knowledge:

Must be knowledgeable in MS Office Suite.

Experience Required:

Two years training experience.

Two years public speaking or group presentation experience.

Skills/Abilities:

Excellent interpersonal and communication skills.

Excellent analytical, creative, and problem-solving skills.

Able to prioritize workload and meet deadlines.

Able to work independently and make sound decisions.

Able to create spreadsheets and analyze data.

Activities and Requirements of this Position:

Repetitive Motion:

Movements frequently and regularly required using wrists, hands, and/or fingers.

Communication Skills:

Must frequently convey detailed or important instructions of ideas accurately and quickly.

Visual Abilities:

Average visual acuity necessary to read, prepare and inspect documents or products.

Hearing:

Able to hear average or normal conversations and receive information.

Physical Strength:

Sedentary work (sitting most of the time). Able to lift and carry up to 25 lbs.

Reasoning Ability:

Able to apply common sense understanding to carry-out detailed instructions and to deal with problems involving variables.

Mathematics Ability:

Able to perform basic math skills including adding, subtracting, multiplying, and dividing using a calculator.

Language Ability:

Able to write complex sentences using normal word order with present and past tenses, as well as a command of the English vocabulary.

Working Conditions:

Air-conditioned, smoke-free office setting.

Attendance Requirements:

Please note that scheduled attendance requirements may change due to business needs.

Business Hours:

Monday through Saturday. Business hours are subject to change. Must be able to work additional hours, weekends, and holidays as needed. hours are subject to change. Must be able to work additional hours, weekends, and holidays as needed.