Banking Service Technician 3 - Convergint Technologies LLC

Description

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Banking Service Technician 3 to join our amazing culture

In this role, you will service and support existing customers by responding to service calls, carrying out Customer Support Programs and small projects business

As a Banking Service Technician, you are a part of a dynamic team that allows you to grow as Convergint grows

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities

You are a person of integrity with a commitment to growth, accountability and delivering results

You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home

You want to grow with us and deliver results as an exceptional Banking Service Technician

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider

We realize the importance of diversity in achieving that goal

Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry

We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide

What you’ll do with “Our Training and Your Experience”

+ Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers

+ Installs, programs, tests, repairs, and services a variety of non-routine systems and equipment for drive-up, locksmith, and electronic projects, ATM/ TCR

Systems include but are not limited to all manufacturer's drive-up equipment (including remote drive-up), deal drawers, and audio and video equipment related to drive-up banking

Repairs or replaces damaged components of remote units

+ May also work on larger projects with greater complexity as needed

+ Troubleshoots, repairs, and replaces all components of remote, audio, and video equipment

May install, configure and support a variety of network systems and equipment for assigned projects

Performs preventative maintenance as needed

Acts as a mentor to less experienced staff by using technical knowledge, skills, and experience

+ Handles moderately complex installations for remote units such as alert systems

Installs new units with final connections, testing, and training

+ Responds to moderately complex customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis

Work assignments are varied, of moderate scope and complexity, and may require originality and ingenuity in some situations

+ Identifies potential project challenges, communicates to appropriate parties, and assists in the development and implementation of strategies to minimize deviations from estimated costs and project deadlines

+ Inspects completed work for conformance with specifications, requirements, and compliance with applicable manufacturers' specifications

Refers only to the most complex issues to higher levels

+ Estimates cost, time, and materials for replacement equipment

+ Cleans, maintains, adjusts, calibrates, and services equipment used in the performance of duties

+ Executes all work in accordance with State and local regulations, general best practices as well as company health and safety policies and procedures

Uses strong troubleshooting skills to isolate and fix problems in malfunctioning equipment or software systems

+ Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service

+ Communicates with and works with the other team members consistently to improve overall operations of the Convergint Center, and company

May advise management regarding customer satisfaction, product performance, installation techniques, and standards as well as suggestions for product improvements

+ Keeps up to date and informed on all company policies

+ Presents a professional image of Convergint at all times in appearance and behavior

+ Performs other duties and responsibilities as requested or required

What You’ll Need

+ Strong knowledge of drive up, locking and electronic systems specific to banking industry

+ Strong knowledge of Digital Video Recorders (DVR’s) and Network Video Recorders (NVR’s) connected to the remote system

+ Strong knowledge of mechanical and electrical systems

+ Customer Focus – Maintaining awareness of and seeking to meet of the needs and wants of the customer

+ Advanced communication skills both oral and written

+ Adaptability – Responds effectively to changes in situation or information

+ Must be able to pass high level security clearance

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company

We offer a variety of programs and exceptional benefits to all of our colleagues: + Company Holidays and Paid Time Off + Fun & Laughter Day Off + Medical, Dental & Vision Plan + Life insurance & Disability Plan + Wellness Program + 401K Matching Plan + Colleague Assistance Program + Tuition reimbursement + Competitive salary and compensation plan + Company Vehicle + Corporate Social Responsibility Day + _And much more…_

Requirements:

Education: High School/GED or equivalent experience Minimum Experience: 3-5 years locksmiths, drive-up and electronic, ATM's/TCR

+ 3 years Banking Specialist experience within a commercial, industrial, or facilities operation setting Preferred Experience: (but not required): + 3 years in 1 or more of the following industries: security, electronic, banking equipment Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer

Visit our Convergint careers site (https://www.convergint.com/careers/career-opportunities/) to learn more about the company and the exciting opportunities available

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information

41 CFR 60-1.35(c)