BankWork$ Program Navigator (Case Manager) - Goodwill of Colorado

Applications due by October 11, 2024

Position Description

Pay: $21.15 - 22.12 per hour

This position is eligible for Daily Pay!  Work today, get paid today! We’ve partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.

Work Schedule: Monday - Friday 8am-4:30pm, some evenings and weekend 

This Full Time job is eligible for Medical, Dental, Vision, Retirement, Long Term Disability, Short Term Disability, Life and Accidental Death and Dismemberment, Flexible Spending Accounts and several voluntary supplemental benefit offerings.  In addition, this position is eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty and bereavement leave.

Will work from multiple locations :6850 Federal Blvd, Denver, CO 80221 and 1460 Garden of the Gods Rd, Colorado Springs, CO 80907.  Must be able to travel between Denver and Colorado Springs

JOB SUMMARY:

The BankWork$ Program Navigator assists in recruiting, assessing, placing and mentoring program participants. This position supports program participants in gaining professional success, including assisting in placement and job retention services. The Navigator provides classroom support for participants and instructors, aligns supportive services, and refers participants to appropriate third-party agencies as needed. Develops and maintains excellent working relationships with all external partners.  Represents and promotes the program and Goodwill proactively and builds a pipeline of qualified candidates.  

ESSENTIAL FUNCTIONS:

• Conducts community outreach to potential participants in a variety of settings to inform them of Bankwork$ program. Attends community meetings in a variety of settings to present on GOC & Bankwork$, both in person and virtual. Outreaches to various other organizations to inform them of GOC Education and Training programs.

• Develops an outreach plan in conjunction with the GOC outreach department. Collaborates with the marketing department for all program promotional items.

• Provides back-up support to Bankwork$ staff/locations; back-up support includes, but is not limited to conducting program intake assessments, and in person interviews, maintaining participant files, administrative/data entry support to ensure accurate and timely documentation, class support, all administrative program needs, etc.

• Assists in data collection and reporting requirements of participant information/services in different program databases.

• Provides program participants with community resources designed to guide individuals and demonstrates a broad knowledge of local resources.

• Attends staff and program meetings as needed to provide updates and progress reports.

• Works closely with the Education and Training Management team to provide updates and metrics on program progress and outcomes and submits monthly, quarterly reports.

• Takes ownership and is accountable for all job responsibilities. Follows through on all commitments. 

• Provides leadership, guidance, and support to enrolled participants. Acts as a positive * role model by demonstrating professional appearance and interactions.

• Builds and maintains effective quality working relationships with internal and external customers. Acts with customers in mind and is dedicated to gaining their trust and meeting their expectations.

• Provides back-up support to other Employment & Training Operations (ETO) programs as needed.

• Performs all other duties as assigned.

QUALIFICATIONS:

EDUCATION and EXPERIENCE

Bachelor’s degree in Business, Marketing, Education, Human Services, Public Administration or related field; minimum of three (3) years’ experience and/or training in a business setting; banking experience preferred; marketing experience preferred; and instructional experience preferred; or equivalent combination of education and experience.

RESPONSIBILITY FOR FUNDS, PROPERTY and EQUIPMENT

Employee is responsible for any technology or Goodwill property used in the normal course of employment will be under the safekeeping and the responsibility of the employee to maintain in good working order. Acts as good steward of program funds and resources.

COMMUNICATION and OUTREACH SKILLS

Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the community. Ability to act as a spokesperson for Goodwill programs as needed. Ability to communicate with program participants and explain program services in a meaningful manner.

Ability to analyze participant patterns and maximize outreach efforts to agencies and potential participants. Ability to develop new outreach methods and determine target areas for outreach. Ability to motivate participants to attend services at the centers and to motivate service providers and employers to send participants to centers for services.

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of MS Word processing software, MS Excel spreadsheet software and MS Outlook contact management systems. 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Will spend a majority of time working in a high traffic office area. The noise level in the work environment is usually moderate. Travel between offices is approximately 40%.

*Per auto vehicle insurance carrier requirements: For applicants/employees to qualify for inclusion on the Goodwill driver insurance schedule, for purpose of driving Goodwill fleet vehicles, they must be at least:

• 19 years of age (not engaged in passenger transportation),
• 25 – 70 years of age for all passenger transportation services,
• 21 years of age for CDL.

Applicants/employee will be required to undergo a Motor Vehicle Record (MVR) check and background check; applicants/employees must disclose all moving traffic violations or vehicle crashes (within the last three (3) years)(Note: not all violations are a disqualification for employment and each case will be reviewed by the insurance carrier); must have valid Colorado State driver license; must also be able to operate company vehicle, and adhere to all Federal, State, and local laws governing vehicle operation.

Applicant/employees using their personal vehicle for company business, must have valid vehicle insurance, valid driver license, and vehicle must be in roadworthy condition.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses. 

Goodwill participates in E-Verify.  For more information on E-Verify, please contact DHS:  888-897-7781 or www.dhs.gov/E-Verify

We promote a Safe & Drug-free Workplace.

Physical Requirements

Attachment to Job Description

Position:  BankWork$ Navigator Dept Number: 5016

(This information is required to ensure compliance with various workplace regulations.  Please identify each physical activity required in the performance of this position using the guide below)  

Guide to Physical Requirements:

• Continuously (5-8 hours)

• Frequently (3-4 hours)

• Occasionally (1-2 hours)

• Never

LIFTING: (as defined by ADA)

   Heavy: 45 lbs & over - Occasionally

   Moderate: 15-44 lbs -  Frequently

   Light: 14 lbs & under - Frequently

CARRYING:

   Heavy: 45 lbs & over - Occasionally

   Moderate: 15-44 lbs - Frequently

   Light: 14 lbs & under - Frequently

PUSHING/PULLING - Frequently

REACHING:

   Above Shoulder - Frequently

   At Shoulder - Frequently

   Below Shoulder - Frequently

TWISTING -Frequently 

BENDING - Frequently

KNEELING/CRAWLING - Occasionally 

SQUAT - Occasionally

CLIMBING:

   Use of legs only (stairs) - Occasionally

   Use of arms & legs (ladders) - Never

HEARING - Continuously

VISION:

   Visual, close - Continuously

   Visual, distant - Continuously

   Visual, depth perception - Continuously

HANDS/FINGERS:

   Simple grasping - Continuously

   Fine Manipulation - Continuously

   Repetitive Movements - Continuously

WALKING - Frequently

STANDING - Frequently

SITTING - Occasionally

SPEAKING - Continuously

OTHER, please describe - Driving; frequently 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)