Banquet Bar Tender - Hilton Norfolk The Main - Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

The Banquet Bartender prepares and serves drinks in accordance with production requirements and standard recipes and is most often assigned to work a single bar during banquet events. The Banquet Bartender maintains a clean, sanitary and safe station at all times to ensure safe service of alcoholic beverages and quality products delivered to guests. The successful Banquet Bartender will effectively set-up the assigned station, produce products consistent with quality standards and recipes, and have exemplary attendance.

Responsibilities of Gold Key|PHR hourly Associates:

1. Know your job.  Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.
2. Be on time.  Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.
3. Be on stage.  Associates are friendly, approachable, and always willing to assist.  Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene
4. Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company’s service culture, “The Keys to Making it Right.”
5. Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.
6. Use your tools. Use the approved tools and checklists to complete assigned tasks.
7. Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality.  Associate meets goals and measures as defined by Department Leadership.
8. Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.
9. Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.  
10. Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.
11. Other duties as assigned

Associate Responsibilities specific for this role and Department:

1. Set up assigned station per BEO requirements and standards.
2. Accomplish daily assignment of duties in designated banquet areas to the quality standards.
3. Assist Banquet set up teams as requested to include setting tables, rolling silverware, moving or arranging furniture in the event space.
4. Assist other bartenders and servers whenever necessary for total unity and teamwork necessary to run a banquet
5. Keep function room and station neat & clean per established policies & procedures.
6. Maintain front and back of the house cleanliness standards to ensure that the highest quality products are consistently being delivered to the guest at all times.
7. Greet, interact and engage with guest in a highly professional manner exceeding guest expectations at all times.
8. Perform routine maintenance and cleaning on all equipment to include but not limited to fixtures in assigned areas in accordance with Department Sop’s and work practices.
9. Manage time and bar section productivity according to the volume of business in all areas.
10. Make & serve drinks to guests & cocktail servers following established guidelines, procedures & policies regarding beverage & safety controls.
11. Collect cash & process credit cards in the exact manner outlined by Company policies & procedures.
12. Ensure deliveries match liquor requisitions & monitor supply lists.
13. Know and comply with state liquor laws.