Banquet Bartender-On Call - Hilton Tucson El Conquistador - Hilton

Scope:

The Banquets bartender is responsible for providing the highest quality of food & beverage service to guests in an attentive, courteous, and efficient manner.

Primary Responsibilities:

Ø  Must be able to convey information and ideas clearly, both oral and written.

Ø  Must work well in stressful, high-pressure situations.

Ø  Must be able to evaluate and select among alternative courses of action quickly and accurately.

Ø  Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.

Ø  Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.

Ø  Must have the ability to assimilate complex information, data, etc. from disparate sources and consider adjust or modify to meet the constraints of a particular need.

Ø  Must be able to prioritize departmental functions to meet due dates and deadlines

Ø  .Must be able to work with and understand financial information and data, and basic arithmetic function.

Ø  Approach all encounters with guests and team members in a friendly, service-oriented manner.

Ø  Regular attendance is required in compliance with Prism standards, as required by scheduling, which will vary according to the needs of the hotel.

Ø  Maintain high standards of personal appearance and grooming, which include a clean, pressed uniform and correct nametag when working.

Ø  Comply at all times with Prism standards and regulations to encourage safe and efficient hotel operations.

Ø  Must, at all times, be attentive, friendly, helpful and courteous to all guests, managers, and other team members.

Ø  Describe all menu items.

Ø  Accommodate any special requests that the kitchen is able to deliver for the guest.

Ø  Serve menu items to guests in a prompt and courteous manner and according to established service standards.

Ø  Perform pre- and post-shift side work including stock service station, makes coffee, etc.

Ø  Respond quickly to guest requests in a friendly manner.  Follows up to ensure guest satisfaction.

Ø  Follows company policies and procedures.

Ø  Be familiar with the organization of the Catering and Events and know the function of each job position.

Ø  Pre-bus all tables removing soiled dishes after each course.

Ø  Ensure full knowledge of safety standards including, HazCOMM, BloodBorne Pathogens, heavy lifting techniques, etc.

Ø  Ensure that tables and side stations are kept stocked, tidy and clean

Ø  Keep all beverages at least ¾ full (coffee, tea, soda, water, and lemonade).

Ø  Properly breakdown trays of soiled dishes and linen according to established standards.

Ø  Check with supervisor or manager on duty before leaving for the day.

Ø  Answer the telephone according to standard procedures.

Ø  Familiar with fire exits and safety procedures.

Ø  Familiar with Fire extinguishers, locations and know how to use them

Ø  Able to receive and deliver food and beverage orders and collect payment for such items.

Ø  Adhere to all alcohol awareness and sanitation standards set.

Ø  Perform other duties as requested by management.

Ø  Attend meetings/training as required by management.

Physical Demands

Ø  Long hours sometimes required, including nights and weekends.

Ø  Medium Work - Exerting up to 50 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Ø  Ability to be on your feet throughout the entire shift, sometimes for entire shift.