Banquet Captain ($15.00 Per Hour + Tips) Events and Meetings - AAA Four Diamond Renaissance Hotel - RHR Milwaukee

 Your Path Begins Here

At Renaissance Hotels, inspiration comes from the unexpected. Embrace spontaneity and discovery and celebrate connection with the destination. Join a welcoming and motivated team of Ambassadors who embody the spirit and style of the local neighborhood.

Renaissance Milwaukee West, a premium distinctive hotel is seeking an energized and curious minded Full-Time Event (Banquet) Captain, with a passion to serve others!

The hotel is managed by Concord Hospitality Enterprises, one of the most respected franchisees in the industry. At Concord, we strive to create a culture that allows us to attract and retain the best people in the industry. It’s that culture that has built the outstanding team and has made us the successful company we are today.

Here are some of the great benefits of working with us:

• Competitive Pay
• Generous Paid Time Off
• 7 Paid Holidays 
• Same-Day Pay Option
• Hotel Discounts Worldwide 
• Comprehensive health, vision, and dental insurance with multiple plan choices to best fit your needs
• Flexible Spending Account
• Group life insurance (provided by the company)
• Voluntary short-term and long-term disability insurance
• 401(k) with company contribution – free money!
• Exclusive discounts on concert tickets, theme park passes, rental cars, and more
• Verizon wireless discount
• Free parking in structure and easy access to public transportation 
• Complimentary and discounted food and beverage 
• Safety shoe discount
• Company uniform
• Deeply discounted dry clean services
• Clean and secure locker room for personal belongings 
• Personal and professional developmental opportunities; classroom training, online training, and educational assistance program

Role Summary:

• Greet and serve event guests, following food and beverage serving guidelines and procedures. Act as a liaison to the guest and event operations team, ensuring event is completed to guest expectations pertaining to set-up, equipment, food and beverage, and service. 

Responsibilities:  

• Proactively serve and engage guests; anticipate guest needs. 
• Proactively clean and fill table complements (salt and pepper, bread baskets, etc.). 
• Work safely and courteously at all times. 
• Learn the menu for each function served; ability to explain the major ingredients and preparation methods.  

• Attend daily banquet event order (BEO) meetings; discuss plan of action and oversee proper execution of event details.

• Oversee room set-up (tables, chairs, and equipment), beverage and food service, and general guest requests.

• Ensure events are displayed correctly on the event board.

• Check-in servers, assign stations, and delegate pre/post function duties.

• Set food service tables.

• Lead event staff to properly execute event; guide, coach, and provide direction as needed.

• Monitor the proper handling, storage, and security of all event equipment.

• Maintain contact with the beverage and food team to ensure complete, effective communication between food production and food service. Proactively communicate and provide updates to guest count, adjustments, and special requests.

• Inspect table place settings, including table linen, china, glass, silverware, and condiments for correct placement and adherence to brand standards.

• Oversee clearing and post function clean-up. Check servers out, ensure function rooms and storage areas are clean, and equipment is cleaned and stored properly.

• Assist Event Operations Manager in event record keeping and reporting.
• Report to work on time and in full uniform. 
• Each associate is expected to carry out all reasonable requests by management, which the associate is capable of performing. 
• Each associate is required to follow the rules as found in the Concord Hospitality Handbook. 

Desired Skills and Experience:

• Experience in banquets/events. 
• Experience in a lead or captain role preferred. 
• Flexible availability is required including nights and weekends. 

Compensation: 

• The starting hourly pay for this position is $15.00, depending on experience. This is a tipped position. 

Why Concord?

Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We hire the best associates in the market and thus provide a great working environment for all. Enjoy a culture where you are valued, and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development.