Banquet Captain - The Resort at Glade Springs

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

#PGH-BMC

Welcome to The Resort at Glade Springs, a distinguished property in the Pyramid Global Hospitality portfolio, located in the scenic beauty of West Virginia. Our resort features 200 guest rooms and an impressive 21,590 sq ft of meeting space, and a one-of-a-kind golf course stretching over 7,121 yards, providing a perfect blend of luxury and functionality. 

At The Resort at Glade Springs, we pride ourselves on delivering exceptional service and creating unforgettable experiences for our guests. As a member of our team, you'll work in a dynamic and supportive environment surrounded by natural beauty. We offer a wide range of positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more.

Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide comprehensive training programs to ensure our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at The Resort at Glade Springs. Take the first step towards a rewarding career by applying today.

POSITION SUMMARY:  

The Banquet Captain is the primary contact during the execution of all catering functions and supervisor of day-to-day Rotunda operations.  The Banquet Captain directs the front of the house associates while communicating with culinary staff, Conference Services Managers and client on the day of event. Coordinate all day-of catering activity to ensure complete customer satisfaction.

ESSENTIAL JOB FUNCTIONS:  Include the following, but other duties may be assigned.

• Supervise and direct the Banquet and Rotunda associates including lead servers, servers and bartenders.
• Interview, hire, schedule, train, develop, empower, coach and counsel, resolve problems, provide open communication, recommend and conduct performance and salary reviews, recommend discipline and termination, as appropriate.
• Supervise the daily operations of the banquet and Rotunda areas (order and maintain supplies, review set-up and food and beverage preparation and service) Banquet Event Orders, safety regulations and procedures and to ensure an optimal level of service, quality and hospitality.
• Meet with the customers to review the Banquet Event Order and to review any changes, issues and/or problems to ensure delivery of a quality product.
• Review the Banquet checks ensuring accuracy, communicate changes affecting bill to Conference Service Manages and present the check to the client for signature if required.
• Calculate and prepare the daily service charges and payroll ensuring accurate, prompt reporting to the Accounting Department.

• Monitor and control the maintenance/sanitation of the banquet areas and equipment to protect the assets and ensure quality service.
• Attend scheduled training seminars and department meetings.
• Regular and reliable attendance.

• Incorporates safe work practices in job performance.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
• Maintains a favorable working relationship with all other company associates and purveyors to promote a cooperative and harmonious working climate, which will be conducive to maximum employee morale, productivity, efficiency and effectiveness.
• Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of the position.
• Maintains a professional standard at Glade Springs to include but not limited to: appearance, verbal discussions, written correspondence and interactions with members, associates and guests.  Does not discuss confidential items with fellow associates or work related issues with members or guests.
• Other tasks as assigned by management.

Disclaimer:  The above statements are intended to describe the general nature of the work being performed.  They are not intended to be construed as an exhaustive list of all reasonable assignments, responsibilities, duties and skills required of personnel so classified.

QUALIFICATION STANDARDS:

Education and Experience:

• One to two years related experience is preferred.

• Understanding and working knowledge of Delphi and Banquet Event Orders.

• Must be able to communicate effectively, both verbally and written, in English.

• Excellent hospitality skills.
• Knowledge of food and beverage preparation, service standards, guest relations and etiquette.
• Must maintain professional appearance  and exude a professional comportment (choice of words, body language & general attitude)
• Ability to make quick and accurate decisions.

• Prior experience or training in supervising is preferred but not required.

• Certification in an Alcohol Awareness Program and Food Handlers Certification.
• Ability to work with little or no supervision
• Must be willing to “pitch-in” and help co-workers with their job duties.
• Leadership skills to motivate and develop staff and to ensure accomplishment of goals.
• Work effectively under pressure and/or stringent schedules and produce accurate results.

Physical Abilities:  The physical abilities described here are representative of those that must be met to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be 18 years of age or older.
• Ability to lift and carry up to fifty (50) pounds at a time.
• Ability to perform various activities such as constant standing, walking, frequent bending, reaching, kneeling and squatting.
• Ability to work in a noisy environment.
• Ability to work well around a large number of people.
• Ability to work well with people in a team environment.
• Ability to function in a fast-paced environment, under short time constraints and within established deadlines.
• Ability to work a flexible schedule including extended hours, weekends and holidays.

Equipment Operation Abilities:  Standard office equipment, company vehicle, company cell phone

Work Environment:  The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• May be indoor or outdoor setting depending on outlet
• Varied weather conditions are expected
• Will work near moving or mechanical parts
• May work near toxic/caustic chemicals and with fumes or airborne particles.
• Varying schedule to include evenings, holidays and extended hours as business dictates