Banquet Captain - Sodexo Live

The Banquet Captain plays a supervisory role by directing Banquet Servers in ensuring a pleasant
experience for Sodexo Live! guests who attend catered breakfasts, coffee breaks, luncheons, dinners, receptions and other organized group affairs involving food and beverage service.

This position will typically work within a Convention Center or other events venue environment, and will occasionally work at off-site locations. They may oversee the service team for as few as ten or as many as hundreds of guests. Style of service may range from casual to formal, involving passed cocktails and hors d'oeuvres, buffets or highly-coordinated multi-course meals in which each guest is served at the same time.

The Banquet Captain will actively participate in the preparation, set-up, service, break-down and cleanup of catered functions. Their highest priorities will be to support overall profitability and guest satisfaction by ensuring that the Banquets team provides exceptional customer service while maintaining Sodexo Live!'s standards for safety, cleanliness, sanitation.

Supporting Actions:
• Provide consistent floor supervision of Banquet events; Provide direction to Banquet Servers and
Porters.
• Maintain cordial and effective communication with Catering staff before, during and after every
function to ensure client expectations are consistently exceeded.
• Ensure that all staff are assigned meal breaks, and have signed-in and signed-out for their meal
break.
• Train Banquet Servers on assigned responsibilities for set-up and service of functions based on
instructions set forth in the BEO.
• Ensure that all Staff is in proper uniform and that all are well groomed.
• Reinforce sanitary practices for food handling, general cleanliness and maintenance of kitchen
and/or dining areas. • Ensure that servers follow all Sodexo Live! uniform and grooming standards.
• Provide instruction during pre-shift meetings. Ensure clear and complete understanding of event
flow, needs and assignments.
• Ensure that servers follow established procedure for time and attendance and taking assigned
meal breaks.
• Apply consistent focus on the customer and pay close attention to detail in the performance of all
tasks.
• Participate in and foster positive team relations with front and back of house and management.
• Greet each guest who enters Banquets areas; Be courteous and professional in all interactions;
Demonstrate Sodexo Live! standards for guest service.
• Perform other related duties, tasks and responsibilities as required from time to time.

All staff members must pass and maintain a 10 year federally mandated background check.