BANQUET CAPTAIN-PHL - Hard Rock Cafe

With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company’s two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit www.hardrock.com.

The BANQUET CAPTAIN reports to the Banquet Manager and/or Service Manager.  The BANQUET CAPTAIN is responsible for the assistance of and/or overseeing of Special Events throughout Hard Rock Cafe and Hard Rock Live.  This position assists the Banquet Manager in all aspects of the Department to include but not limited to:  event coordinating, billing, ordering, inventory, scheduling, training, offsite catering and meetings.  The  BANQUET CAPTAIN must adhere to all Hard Rock Cafes Values and Mission Statement.

Basic Functions of the BANQUET CAPTAIN Include:

• Welcoming and thanking guests as they arrive and depart
• Answering questions accurately and politely
• Manage the set up and breakdown for all special events based upon the instructions of the Service/Sales Manager and/or client; this includes set up of chairs, tables, bike racks, buffets, stations and trash cans, etc.
• Performing opening, closing & side duties such as cleaning glass, sweeping & vacuuming the floor, restroom maintenance, etc.
• Creating memorable experiences for all guests
• Entertaining guests to create “Raving Fans”
• Attend Sound Check meetings
• Maintain cleanliness throughout the venue during event
• Communicate all safety and guest issues to Managers
• Read and follow a BEO and post-banquet checks
• Work in cooperation with all internal departments to ensure the success of an event
• Maintaining and understanding general venue and company knowledge, including upcoming events, company initiatives, hours of operation and philanthropic initiatives

Specific Responsiblities:

• Develop and maintain positive working relationships with the entire Hard Rock team, clients and guests
• Maintain knowledge of all events taking place in and around the building
• Assures the complete satisfaction of each and every guest
• Ability to multitask in a fast paced environment while maintaining control and confidence with last minute changes
• Manage employees by monitoring time and assessing the need to either increase or decrease the number of staff needed to successfully run an event
• Maintain a thorough understanding of all policies and procedures of the Hard Rock organization as outlined in the Employee Handbook
• Continuously provide employees with verbal recognition, direction and support
• Communicate with Management to evaluate work procedures, identify methods for increasing efficiency and/or effectiveness, and respond proactively to any needs that have arisen
• Informs Management of employees who fail to meet standards to maintain a high quality workforce
• Ensure employees follow company policy, safety, sanitation and security procedures
• Trains and empowers employees to exercise good judgment to make decisions regarding service, food quality and customer satisfaction by adhering to company training standards

Job Requirements Include:

• Must be at least 19 years old

• Performing duties which require bending & reaching
• Able to lift up to 50-pounds 
• Standing or walking on the floor for up to 8+ hours
• Maintaining a well-groomed appearance (“having a plan”)
• Following all uniform guidelines
• Practicing all safety & sanitation standards
• Recycling products, where possible

• Remaining calm in a hectic, fast-paced atmosphere
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
• Displaying a positive and outwardly friendly attitude toward guests and co-workers – never allowing personal life or outside influences to dictate attitude
• Maintaining HRC’s 5 core Values and Mission Statement
• Two years Supervisory experience
• Prior experience as a banquet server and/or bartender lead
• Versed in banquet table service
• Proven communication skills (written and verbal)
• Proficiency in Microsoft Word, Excel and Outlook

Closing:

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.  Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA),it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team.

Disclaimer 
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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