Banquet Captain at North Pacific Management

Job Title: Banquet Captain

Department: Banquet

Supervisor: Banquet Manager

FLSA Status: Non-exempt

Approved By: Human Resources

Summary

Responsible for ensuring proper preparation of banquet facilities, serving customers, and assisting in supervision of banquet employees.

Essential Duties and Responsibilities

• Coordinate and oversee the banquet staff during food and beverage service.

• Assist management in the operation of the banquet department.

• Review banquet event order for schedule of daily functions.

• Prepare banquet room for assigned function.

• Prioritize the needs of assigned function to ensure event is executed properly.

• Maintain appropriate levels of food and beverage items.

• Maintain proper service times and pacing.

• Ensure equipment is in proper working order. Report items in need of repair or unsafe conditions to appropriate personnel.

• Perform specified opening and closing procedures.

• At the end of an event, ensure that all doors and equipment are locked securely, everything is turned off and properly stowed, and keys are returned.

• Schedule staff for banquet functions.

• Prepare and present bill to customer, professionally address any customer questions or concerns.

• Assist in controlling labor costs through proper scheduling and staff management.

Additional Responsibilities

• Keep work area neat and organized.

• Conduct self in a professional manner at all times.

• Maintain a safe working environment and immediately report all unsafe conditions.

• Maintain a good working relationship with all departments.

• Comply with all policies and procedures set forth by the Employee Handbook.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Competencies

• Job Knowledge - Competent in required job skills and knowledge; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

• Problem Solving - Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem solving situations.

• Team Leadership - Fosters team cooperation; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments.

• Adaptability - Adapts to changes in the work environment; manages competing demands; able to deal with frequent change, delays, or unexpected events.

• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience – High school diploma or general education degree (GED); one year related experience and/or training; or equivalent combination of education and experience.

• Language Skills – Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

• Mathematical Skills – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

• Reasoning Ability – Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Computer Skills – To perform this job successfully, an individual should have knowledge of word processing software and spreadsheet software.

• Certificates, Licenses, Registrations – Current food handler card and liquor service permit.

Physical Demands

Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Acknowledgements

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.