Banquet Houseperson - HILTON COLUMBIA CENTER

Hilton Columbia Center is seeking a fun, detail oriented, dedicated individual to join our team as a Banquet and Events Houseperson. The Banquet Houseperson plays a key role in the successful execution of events, meetings, and banquets by ensuring all event spaces are set up, maintained, and reset according to guest needs and hotel standards. This position requires physical stamina, attention to detail, and the ability to work independently or as part of a team to create exceptional guest experiences. You will play a critical role in maintaining the highest standards of cleanliness and presentation. If you take pride in ensuring an inviting atmosphere for guests, we would love to hear from you! 

About Us 

At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values. What we call P.E.A.C.H. 

PASSIONATE – Passionate with the spirit to serve.  

EXCELLENCE – Committed to excellence that inspires results.  

ADAPTABLE – Adjust, adapt, and overcome.  

COMMUNITY – Creators of a collaborative community invested in growth.  

HUMBLE – Humble, trustworthy, and transparent. 

They guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive. 

WHAT YOU’LL DO 

• Event Setup and Breakdown:

o Set up banquet rooms according to the event’s specifications, including arranging tables, chairs, linens, staging, and dance floors.

o Follow detailed Banquet Event Orders (BEOs) to ensure room configurations and setups are accurate.

o Breakdown and clean rooms after events, storing equipment properly for future use.

• Guest Service and Support:

o Assist banquet servers and bartenders during events by replenishing supplies, removing trash, and resetting stations.

o Provide courteous and prompt service to guests as needed during functions.

o Respond to guest inquiries and resolve minor issues quickly or report them to the Banquet Manager.

• Maintenance and Organization:

o Maintain cleanliness and organization of banquet storage areas and equipment.

o Inspect equipment (e.g., tables, chairs, and other equipment) for wear and tear, reporting maintenance needs to management as needed.

o Maintain inventory of banquet supplies and ensure equipment is returned in good condition.

• Compliance and Safety:

o Follow all safety procedures when handling equipment and setting up event spaces.

o Ensure setups meet safety codes, including fire exits and walkways remaining unobstructed.

o Adhere to hotel policies and standards for cleanliness and guest satisfaction.

• Teamwork and Coordination:

o Work closely with the Banquet Manager, Banquet Captains, and Food & Beverage staff to coordinate timely setups and efficient operations.

o Assist with last-minute changes to event setups based on guest or management requests. All other duties as assigned. 

WHY Hilton Columbia Center:

• Competitive Salary: We believe in recognizing and rewarding our team members for their hard work.  

• Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day!  

• Top Notch Training and Growth Opportunities: We will make sure you have what you need to excel in your career!  

• Medical, Dental, and Vision coverage. 

• Paid vacation time.  

• 401k Retirement Plan. 

SKILLS EDUCATION AND EXPERIENCE 

• Education: High school diploma or equivalent preferred.

• Experience: Prior experience in hospitality or event services preferred, but not required.

• Skills:

o Strong attention to detail and ability to follow instructions precisely.

o Good communication and interpersonal skills to work effectively with a team.

o Ability to manage time efficiently and meet deadlines.  

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Must be able to stand for prolonged periods of time. 

• Must be able to lift up to 50 pounds. 

• Must be able to navigate various departments of the organization’s physical premises. 

AFFIRMATIVE ACTION/EEO STATEMENT: 

Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

ADDITIONAL INFORMATION: 

This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform this position's essential functions. 

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.