Banquet Server - Greensburg - Live! Casino Pittsburgh
Greensburg, PA 15601
About the Job
Function (Scope and Main Purpose of Job)
The Banquet Server is responsible for preparing and delivering food and beverage items in a timely manner, providing exceptional customer service with a smile, and ensuring that all of guests have a memorable Live 5 experience.
Responsibilities:Core Service Standards
CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.
SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.
Fast: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.
FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.
FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.
Specific Responsibilities and Duties
- Maintain a professional appearance and mannerism.
- Assist with set-up of tables, linens, chairs, etc. for full service of banquet events.
- Provide excellent food and beverage service for banquet events.
- Maintain knowledge of policies and procedures.
- Maintain back of the house, front of the house and side work duties for overall productivity of banquet events.
- Maintain positive and professional attitude.
- Abiding with all federal, state and corporate liquor regulations pertaining to alcoholic beverage service and intoxicated guests.
- Performing additional duties as assigned.
Job Requirements (skills, knowledge, and abilities)
- Ability to communicate effectively with others; understands and complies with all Company and departmental rules and regulations.
- Must be RAMP certified.
- Able to work entire shift, in full costume, without accommodations.
- Must have thorough knowledge of approved Responsible Gaming Program.
Educational Requirements
- High school diploma, GED or equivalent employment in related position is preferred.
Physical Requirements
- Ability to withstand physical demands, such as standing and walking briskly for extended periods of time.
- Pushing, pulling stooping, bending and squatting continuously throughout shift
- Able to lift and carry 30 pounds, unassisted, for extended periods of time.
Working Conditions
- 24/7 high energy casino with over 100,000 sq. ft of gaming and entertainment space and approximately 500 employees.
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.