Banquet Server - Southern Management Companies, LLC.
Hanover, MD 21076
About the Job
Duties and Responsibilities
-Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
-Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
-Maintain complete knowledge of service requirements for assigned function
-Detailed menu selections, major ingredients, appearance, texture, quality standards, garnish and method of presentation.
-Knowledge of particular characteristics/description of wines/champagne ordered.
-Knowledge of prices for specified bar selections on cash bars.
-Knowledge of station assignment and table set-up.
-Knowledge of group name, type of function and expected attendance.
-Knowledge of scheduled hours of service.
-Knowledge of special requests/arrangements.
-Knowledge of order of service, traffic flow in room.
-Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
-Efficiently complete pre-function side work
-Greet guests as they arrive and assist them with seating at tables.
-Serve all food courses and non-alcoholic beverage items to the guest in accordance with function requirements.
-Clear each course following procedures.
-Remove all tabletop items, linen and equipment from the function room as designated by function requirements.
-Set up, monitor, refresh and breakdown coffee breaks, receptions and buffet tables for specified functions according to group requirements.
-Efficiently complete closing side duties
-Adhere to payment, cash handling and credit policies/procedures.
-Fellow maintenance program and cleaning schedule.
-Handle all beverage needs as specified in contract
-Complete required Appraisals
-Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day.
-Ensure unresolved incidents are reported to Manager/Supervisor
-Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
-Contribute to the team's success by accomplishing tasks and assisting with projects as needed
-Maintain knowledge and compliance with departmental policies, service procedures, and standards
-Availability during peak operating times, ie: Weekends, Holidays and Special Events
-Work as a team member to ensure our guests have the best possible experience
-Understand company's emergency procedures and be able to apply them when necessary
-Report any incidents, property damage or injuries immediately to Manager/Supervisor
-Attend department meetings and training sessions as necessary
-Support Southern Management's Mission, Vision, and Values
-Comply with all Southern Management's policies and procedures
-Perform various other duties as assigned by Manager and/or Supervisor
Skills Required
-Maintain confidentiality of guest information and pertinent hotel data
-Knowledge of various food service styles (i.e., French service, Russian service, Family style service, Butler style service).
-Excellent written and verbal communication skills
-Compute basic arithmetic and mathematical calculations
-Organized and detail oriented
-Excellent time management skills
-Excellent interpersonal skills
-Sound leadership and managerial skills
-Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction
Physical Requirements
-Ability to lift 75lbs or more
-Ability to stand and walk for full length of assigned shift (8 or more hours)
Key Performance Indicators
-Exhibits the following performance expectations:
o Teamwork
o Dependability
o Communication
o Understands Role, Responsibilities and Job Skills
o Time Management and Planning
o Quality of Work
o Safety
-Adhere to response time policy
-Adhere to schedule/work hours
-Cooperate professionally with other departments to accomplish the goals of the department
-Resolve concerns in a timely, courteous, professional manner. Communicate solutions to involved parties and follow up as appropriate
-Work is completed in a timely, professional manner, based on expectations and deadlines
-Timely Appraisals
-Maintain proper inventory
-1 year experience as a Restaurant or Banquet food server
-Minimum 18 years of age to serve alcoholic beverages
-High School Diploma or equivalent required
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Source : Southern Management Companies, LLC.