Barista - The Mob Museum

Position Overview:

Staff members in the Barista position play a critical role in the Museum’s delivery of a world-class guest experience by preparing and presenting the Museum’s beverage and other offerings in accordance with menu and recipe standards. Baristas engage and interact with Museum guests to elevate the overall experience and provide fast and friendly service in the Museum’s Concessions area. Baristas report to the Senior Director of Food and Beverage.

Major Tasks and Responsibilities:

• Proactively and energetically engages guests in a manner consistent with the Museum’s commitment to delivering a world-class guest experience, and exceeds minimum guest service standards as set forth in Museum’s operating procedures.
• Monitors and appropriately responds to conditions impacting the guest experience – crowd control, wayfinding needs, safety/security matters, etc.
• Accurately processes transactions consistent with the Museum’s Finance and Cash Handling Policies.
• Maintains a clean and efficient workstation.
• Prepares all coffee and espresso beverage menu items in accordance with recipe standards in a timely and efficient manner. 
• Performs all duties in accordance with Health Department standards.
• Properly labels all beverage items in accordance with Health Department standards.
• Cleans, sanitizes, organizes, and restocks all beverage related equipment as needed.
• Contributes to ensuring the highest quality food is served on a consistent basis while striving to achieve total guest satisfaction and a world-class guest experience.
• Assists in operation of a clean, organized, and well-stocked Concessions area.
• Support inventory control including managing inventory through proper rotation, efficient ordering, and inventory controls.
• Cleans, sanitizes, organizes, and restocks all beverage related equipment as needed.
• Consistently and accurately performs all related recordkeeping related to beverage preparation, sanitation, inventory, etc.
• Supports sales of non-food items such as souvenir photos, retail merchandise, etc.
• Maintains courteous, professional and friendly manner with fellow employees, volunteers and guests.
• Participates in fostering an organizational culture that values innovation, promotes inclusion, and inspires excellence in the work environment.
• Stays abreast of in-house exhibitions, educational programs, and related community events to keep staff and guests well informed.
• Courteously answers any questions and resolves guests’ issues.
• Other duties as assigned.

Experience / Qualifications / Requirements:

• Must be 21 years of age.
• Must obtain and maintain all works cards (Food Handler’s, TAM, Sheriff’s Card).
• Outgoing and personable demeanor is required.
• Comfort with public speaking and guest engagement is required.
• Commitment to manifesting the Museum’s Core Values is required.
• Demonstrable knowledge of espresso drink preparation, recipes, and basic understanding of coffee. 
• Demonstrated knowledge of proper food and beverage safety and sanitation procedures.
• Prior experience with POS systems and cash handling.
• Must be able to work a varied schedule including mornings, evenings, holidays and weekends.
• Must be able to reach, bend, stoop, and frequently lift up to 50 pounds.
• Must be able to work in a standing position for extended periods of time.
• Must have the dexterity and coordination to operate bar tools and equipment.
• Must be able to work in a variety of conditions such as hot, cold, wet, and noisy environments.
• Must be able to effectively traverse the Museum’s floors and outdoor areas.
• Passion for creating a world-class museum that is unrivaled in content and recognized for a truly outstanding guest experience.
• Enthusiasm for working in an organization where flexibility, teamwork, and good humor are absolute necessities.

Education: 

• High School Diploma or GED equivalent preferred.
• Work experience may be considered as a substitute for academic credential.

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