BCG U Operations Manager - The Boston Consulting Group
Boston, MA
About the Job
BCG’s purpose is to “Unlock the Potential of Those Who Advance the World”. At BCG U, we contribute to that unlock through high impact, large-scale upskilling solutions that build an organization’s capability to transform in a transforming world. Our focus is on ensuring leaders and teams at every level have the knowledge and skills they need to play their pivotal role in realizing value and impact.
We are looking to fill a BCG U Operations Manager to support our commercial team with sales analytics and our delivery team with onboarding, staffing and vendor management.
As the Operations Manager, you will take the lead in managing our CRM and staffing management tool, ensuring they operate efficiently to support our high-impact projects. In this role, you will have the opportunity to engage directly with senior BCG U experts and the client service teams they support, providing critical operational support. You will also collaborate closely with other members of our BCG U operations and finance teams, contributing to the seamless execution of our strategic objectives and maintaining high standards of service and operational excellence.
Responsibilities will include, but not be limited to:
Managing/administering the CRM database and automating the pipeline management system to drive actionable insights with reports and dashboards to ensure effective sales strategy alignment with commercial teams.
Collaborating with commercial teams to maintain real-time, accurate pipeline data, optimizing data-driven decision-making and business growth initiatives.
Administering the staffing management tool, leveraging automated dashboards and capacity reports to ensure optimal resource allocation and forecasting.
Generating and analyzing weekly reports on staffing and billing, identifying trends and opportunities to enhance operational efficiency.
Proactively monitoring timesheet submissions and inquiries, ensuring accurate billing and compliance while minimizing administrative delays.
Maintaining the vendor database and legal compliance. Streamlining vendor management processes.
Leading the onboarding process for new hires, ensuring a seamless integration that accelerates productivity and alignment with business objectives.
Contributing to internal strategic projects within BCG U, leveraging data and analysis to support initiatives that enhance organizational performance.
Supporting internal meetings and presentations logistics and gathering or producing necessary materials.
Actively contributing to a positive team culture by supporting activities that promote engagement, collaboration, and the reinforcement of company values.