BDC Call Center - OPEN ROAD AUTO GROUP

Business Development Representative
Call Senter/Appointment Scheduler

Overview: 

Open Road Auto Group embodies a diverse culture of talent, leadership, and professionalism in an environment that supports and encourages innovation, accountability, growth, and fun. This is the “Road Most Traveled” and the “Road Most Successful.”

Responsibilities:

• Respond to incoming e-mail with an attempted phone call, followed up with a series of outgoing e-mails that end in a price quote.
• Answer all incoming calls and chat/call requests promptly.
• Convert sales opportunities into a confirmed appointment or turn them to a Sales Brand Specialist.
• Set confirmed appointments.
• Record every contact you have with customers, regardless of source or type, in tracking system.
• Complete your daily scheduled contact tasks.

Qualifications:

• Ability to communicate effectively with others
• Time management skills
• Ability to type efficiently to enter accurate information into tracking system
• Basic Computer skills

*This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee.  The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the reasonable request of a supervisor.  This job description is subject to revision at the discretion of the company.

Company Profile:

Open Road Auto Group owns and operates over twenty-five automotive facilities including seventeen dealerships throughout the New York/New Jersey metropolitan area. Currently, we are ranked as one of the largest automotive groups in the nation by Automotive News. We specialize in providing “in-demand” vehicles, both new and pre-owned, for our customers who have come to expect a “Five-Star customer service experience”.

With over 50 years of automotive experience, our mission is to remain one of the premier automobile retailers in the country, providing the best opportunities for our team members, customers and communities. We understand and acknowledge the importance of our customers and in doing so we strive to develop a highly motivated, world-class, workforce that is committed to satisfying their needs.

At Open Road we know our employees, and their achievements, drive our culture and success.

Our Total Compensation Rewards Program includes:

BASE PAY - Determined by competitive market pay rate for your job, your skills, experience and performance

BONUSES - Rewards achievement of specific business goals, in eligible positions

BENEFITS - Include wellness coverage, optional benefits, income protection, 401(k), and purchase programs, such as:

• Medical, Dental and Vision Plans
• Vacation Time / Personal Time
• Short and Long Term Disability
• Life Insurance
• 401(k) Retirement Plan with employer match
• Manufacturer Certifications
• Leadership Training Programs
• Vehicle Purchase Discounts
• Wellness Initiatives
• Volunteer Time

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