BDC Call Center / Internet Sales - Maplecrest Ford Lincoln

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Business Development Center (BDC) | Internet Sales Representatives

Along with department team members, this role responds to all internet leads, confirms sales appointments and performs long-term follow-up on all unsold customers (e.g., internet leads, showroom visits, and incoming calls).

BDC Representatives strive to generate repeat business by reaching out to current customers and ensuring complete satisfaction in ownership, as well as in marketing efforts by accurately obtaining and logging customer sources.

BDC Reps report directly to the Internet Sales Director.

Responsibilities

• Create, maintain and measure the internet and business development processes (for both sales and service)
• Manage a group of customer service representatives in a call center environment
• Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators
• Cultivate engaged, intelligent, and consistent staff
• Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet
• Contribute to high scores for the manufacturer’s customer satisfaction index (CSI)
• Strive for continual improvement in the BDC and the company as a whole. Give recognition when it is earned
• Hold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity

We Offer.

• Paid training
• bonuses
• Health, dental, vision, life, disability insurance
• Employee purchase program

Equal Employment Opportunity

Maplecrest Ford Lincoln does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by law. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Maplecrest Ford Lincoln will be based on merit, qualifications and abilities.

Job Description

The statements included in the job description are intended to outline the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed

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