BDC/Internet Director at Chastang Enterprises

Step into an exciting role at Chastang Ford's Client Care Department in Houston, Texas! We're on the lookout for a seasoned BDC/Internet Director to join our dynamic team. As the BDC/Internet Director, you'll take charge of our consultants, ensuring they excel in achieving departmental metrics and objectives related to customer interactions, appointment setting, showings, and conversions.
 

Key Responsibilities:

• Lead and mentor BDC Consultants to optimize performance
• Collaborate with Sales Managers to maximize advertising ROI and enhance customer engagement
• Uphold superior customer service standards while efficiently handling incoming leads
• Leverage two years of Automotive Management experience to drive departmental success

• Very competitive pay plans
• 401k plan with company matching
• Dealer covered HAS–Health Saving Account
• Dealer covered short-term and, life insurance 
• Paid Holidays and Birthdays Off
• Medical, Dental, Vision and Aflac plans
• Employee discounts on vehicles, parts, and service work
• Training and advancement opportunity
• Drug-free work environment

Job Requirements:

• Proficiency in CRM management, Elead experience is a plus. 
• Skillful in objection handling and identifying sales opportunities
• Comprehensive understanding of retail and lease deal structures
• Ability to maintain daily quotas for appointments, showings, and outbound calls
• Exceptional telephone communication skills with a focus on customer service excellence
• Ensure compliance with the FTC Safeguards Rule regarding customer data confidentiality

Responsibilities Include:

• Establishing and nurturing relationships with potential customers via phone and Internet channels
• Overseeing daily operations of the Internet Sales Department
• Generating and analyzing metrics to evaluate departmental performance
• Managing access to Internet specials across various departments
• Ensuring adherence to manufacturer requirements for lead management and website design

As the leader of our team, you’ll be responsible for:

• Guiding your team to provide prompt, informative responses to product and service inquiries.
• Training team members to use a consultative approach that educates customers on vehicle options and additional offerings.
• Overseeing the scheduling of sales appointments to encourage dealership visits and vehicle inspections.
• Driving the team’s efforts to meet and exceed the Business Development Center’s sales targets.

Equal Employment Opportunity:

Chastang Ford is an Equal Opportunity Employer (EOE). We celebrate diversity and welcome applications from individuals of all backgrounds without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

Join us in driving success and delivering exceptional customer experiences. Apply now to become our next BDC/Internet Director! For any questions please contact Mrs.Naimah Williams at (856) 412-4745.