BDC/Internet Sales Specialist - Dallas Harley-Davidson - RideNow Powersports

Dallas Harley-Davidson, a subsidiary of RumbleOn, is seeking a positive and energetic BDC/Internet Sales Specialist to delight our guests, convert leads, and drive customer loyalty!

If you are an exceptional listener, an ace on the phone, and have handled internet sales leads, we want to talk to you! Throw in a passion for motorcycles and powersports and you may just be the perfect fit for this team!

The ideal candidate will either have experience selling motorcycles and powersports in an e-commerce setting, or be very knowledgeable about them!

Responsibilities:

• Manage incoming phone calls and internet leads with requests about powersports vehicles.
• Confirm sales appointments and perform long-term follow-up on all unsold customers.
• Answer incoming calls & respond to internet inquiries promptly with courtesy, honesty, accuracy and professionalism - If you cannot answer the question, make an honest effort to ensure you get the answer from the right source (no matter what they need).
• Communicate effectively with customers according to their preferred method of communication (phone, email, text) with exceptional email/writing skills.
• Customer follow up and retention- Follow up with all unsold prospects daily and stay in contact with sold customers.
• Keep abreast of incoming inventory and be able to operate software to locate our vehicles quickly and efficiently.
• Data Entry- Maintain accurate and thorough customer information and all interactions with guests into the CRM
• Perform other job-related duties as assigned

Requirements

• Minimum of 1 year experience in a high volume call center environment
• Minimum of 1 year experience handling e-commerce sales leads
• Previous Automotive or Powersports internet sales experience preferred
• Experience utilizing CRM systems such as Eleads, desired
• Outstanding communication skills both verbal and written (including exceptional email skills)
• Energetic and Outgoing Personality
• The willingness to follow up, and follow-up again, with customers (Persistently Patient)
• Internet savvy, great computer skills, and exceptional organizational skills to keep track of all leads
• Familiarity with and interest in powersports vehicles

Benefits

What RumbleOn/RideNow Powersports Offers You:

A fun, relaxed, and casual work environment with awesome people by your side working as a team to ensure the entire group's success! Plus...

• Healthcare, Dental, & Vision Insurance (we pay a very generous portion of the employees medical premium!)
• Life and disability insurance
• Vacation/PTO Plan
• Employee discounts on purchases
• Dedicated leadership team who supports and cares for employees
• The opportunity for growth and a solid long-term career...we promote from within!!
• Generous training pay for 60 days while you learn.
• Commission based pay plan on your appointment shows and appointment sales allowing you unlimited earning potential
• And more…

*All applicants must pass pre-employment testing including: background checks, MVR, and drug testing in order to qualify for employment*

IND05