BDC REPRESENTATIVE CAR DEALERSHIP - INFINITI OF LAS VEGAS

Job Description: BDC Representative - Car Dealership

Position Overview:
We are seeking a highly motivated and customer-centric BDC Representative to join our team at a reputable car dealership. The BDC Representative will be responsible for managing and establishing customer relationships through effective communication channels, coordinating sales activities, and ensuring customer satisfaction. This role requires exceptional verbal and written communication skills, solid automotive knowledge, a professional demeanor, and the ability to multitask in a fast-paced environment.

Responsibilities:

• Establish and maintain positive relationships with customers via phone, email, and other communication channels.
• Respond promptly and professionally to customer inquiries, providing accurate information about vehicle inventory, pricing, promotions, and dealership services.
• Schedule and confirm appointments for customers, coordinating with sales representatives and service departments as needed.
• Conduct outbound calls to potential customers to promote dealership offers, negotiate terms, and provide relevant information about vehicles and services.
• Manage and accurately update customer information in the dealership's database/customer relationship management system 
• Assist customers in completing necessary paperwork, ensuring all required documents are gathered and processed promptly and accurately.
• Collaborate with sales teams to identify sales opportunities and schedule test drives for interested customers.
• Follow up with customers to gather feedback, address concerns, and ensure a high level of customer satisfaction.
• Stay updated on current automotive industry trends, vehicle models, and dealership promotions to provide accurate and up-to-date information to customers.
• Attend training sessions and workshops to enhance product knowledge, sales techniques, and customer service skills.
• Achieve sales quotas and targets by utilizing effective sales strategies and following up on potential leads.

Qualifications:

• Work experience as a BDC Representative, Customer Service Representative, or Sales Coordinator in the automotive industry is beneficial but not required.
• Excellent verbal and written communication skills, with the ability to articulate information clearly and concisely in writing and by phone.
• Strong organizational and multitasking abilities to manage a high volume of customer inquiries and appointments.
• Proficient computer skills, including experience with customer relationship management
• Demonstrated problem-solving skills and the ability to work independently and as part of a team.
• Automotive knowledge and familiarity with vehicle features, specifications, and financing options.
• Ability to build rapport and establish trust with customers, delivering exceptional customer service.
• Strong negotiation and persuasive skills to effectively sell dealership products and services.
• Professional appearance and demeanor, with excellent time management and punctuality.
• Valid driver's license and a clean driving record.

Working Conditions:
The BDC Representative will primarily work in an office environment within the car dealership. The position may require to attend workshops, training sessions, or industry-related events. The job may involve sitting for extended periods and using a computer or phone to communicate with customers.