BDC Service Representative - Walter's Auto Sales

Job Posting: Business Development Service Representative

Location: Riverside, CA
Job Type: Full-Time
Salary Range: $16.00/Hour + Bonus

About Us:

Walter's Auto Group has proudly served Southern California’s automotive community for over 50 years. Our legacy is built on delivering exceptional customer experiences through our passion for automotive excellence, unwavering customer loyalty, and commitment to community involvement. Join us and become part of the Walter's Difference—a tradition of excellence upheld daily.

Why Join Us?

At Walter's Auto Group, you’re not just getting a job; you’re starting a career. We offer a supportive, close-knit team environment where open communication and professional growth are prioritized. With continuous training, clear promotion paths, and a competitive compensation and benefits package, we foster a culture of family, diversity, and teamwork.

What We Offer:

• Paid Training
• Clear promotion track with growth opportunities
• Flexible scheduling options
• 401(k) Plan
• Medical, Dental, and Vision Insurance

Position Overview:

As a Business Development Center (BDC) Service Representative, you will be the first point of contact for our customers, responsible for managing inquiries and appointments to ensure a positive customer experience. This role involves answering incoming calls, confirming and rescheduling service appointments, and performing various clerical and administrative tasks.

Key Responsibilities:

• Generate appointments through proactive outbound prospecting, managing internet leads, inbound service calls, and internet inquiries.
• Operate effectively in a fast-paced call center environment, demonstrating strong time management and multitasking skills.
• Attract potential clients and retain current customers by responding to product questions via phone and internet.
• Utilize CRM systems and manufacturer websites extensively.
• Maintain high customer satisfaction scores as per manufacturer’s customer satisfaction index (CSI).
• Direct customers to relevant product information resources, including online platforms.
• Regularly check and respond to emails and inquiries promptly.
• Conduct follow-up calls to ensure customer satisfaction.
• Professionally handle phone and email inquiries.
• Meet and exceed monthly and quarterly performance goals.

Requirements:

• Excellent verbal and written communication skills.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Strong time management, prioritization, and multitasking abilities.
• Self-motivated and goal-oriented with a focus on customer retention.
• Ability to achieve quotas and maximize business opportunities.
• Must hold a clean and valid driver’s license.

Ready to Join Us?

If you’re passionate about providing outstanding customer service and are eager to grow your career in a dynamic and supportive environment, we want to hear from you. Apply today to be part of the Walter's Auto Group family!

Walter's Auto Group is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.