Behavioral Care Supervisor- Sheboygan - Prevea Health

Behavioral Care Supervisor

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Come work where we specialize in you!
We have nearly 2,000 reasons for you to consider a career with Prevea Health—they're our employees. We're an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Prevea, we provide continuous education, training and support so every member of the team contributes to our success. Together we are the best place to get care and the best place to give care.



Job Summary
The Behavioral Care Supervisor is responsible for overseeing the operations of the department, ensuring optimal patient care, and managing fiscal responsibilities. The role also includes greeting, instructing, directing, and scheduling patients and visitors, acting as a liaison between patients and medical support staff, and managing intake processes for Behavioral Care services. This position requires collaboration with Prevea providers to manage patient care, particularly in behavioral health, and to ensure patients are connected with the appropriate resources and services.


What you will do

• Performs full range of leadership responsibilities which include, but is not limited to; interviewing, hiring, coaching, and developing employees; managing performance and any performance issues; planning, assigning, and directing work; encourage innovation, teamwork, fiscal responsibility, high-quality work, and a positive/productive work environment. Front line management and problem solving of staffing gaps, scheduling, and performance concerns.


• Analyzes and recommends changes in department processes, systems, and procedures to increase efficiencies in the department. Implement solutions to improve department functions.


• Process referrals sent to Behavioral Care --Gather information on patients' initial needs and direct referrals to the appropriate services or care providers. Review referrals for acuity of care needs.


• Collaborate with Prevea providers to manage patients or families regarding prevention, early identification and treatment of mental or emotional problems. Follow up with referring Prevea provider on the outcome of the Behavioral Care contact.


• Supports clinic wide customer service initiatives and serves as a customer service role model. Reviews customer satisfaction data with physicians and staff, and assists in identifying opportunities for change and improvement. Responds to customer complaints in a timely manner according to the Quality Resources Policy.


• Assess ability of Behavioral Care to provide services or need to refer patient out to community services. Discuss and inform patients on insurance eligibility. Assist Medicaid patients with access to mental health care and other social services thru community resources.

Education Qualifications

• High School Diploma and/or GED Required

Experience Qualifications

• 2 years Work experience within a healthcare setting Required


• 1-3 years Leadership experience Preferred

Skills and Abilities

• Capable of assisting in the implementation and advising of process change.


• Excellent interpersonal skills and behaviors


• Ability to form professional relationships with patients and peers


• Ability to prioritize work and meet changing demands


• ability to maintain confidentiality and handle sensitive information with discretion.


• Foster a culture of appreciation and support among team members.


• Ability to lead teams and manage conflict effectively.

Physical Demands

• Sit - Frequently


• Stand - Occasionally


• Walk - Frequently


• Drive - Rarely


• Climb (Stairs/Ladders) - Occasionally


• Bend (Neck) - Frequently


• Bend (Waist) - Frequently


• Squat - Occasionally


• Twist/Turn (Neck) - Occasionally


• Twist/Turn(Waist) - Occasionally


• Lift/Carry 0-10 lbs. - Frequently


• Lift/Carry 11-25 lbs. - Rarely


• Lift/Carry 26-35 lbs. - Rarely


• Lift/Carry 36-50 lbs. - Rarely


• Push/Pull 11-25 lbs. - Rarely


• Push/Pull 26-35 lbs. - Rarely


• Push/Pull 36-50 lbs. - Rarely


• Push/Pull 51-75 lbs. - Rarely


• Reach (Above shoulder level) - Frequently


• Reach (Below shoulder level) - Frequently


• Simple Grasping (Hands/Arms) - Constantly


• Fine Manipulation (Hands/Arms) - Frequently


• Gross Manipulation (Hands/Arms) - Occasionally

Working Conditions

• Extreme cold - Rarely


• Extreme heat - Rarely


• Humidity - Rarely


• Wet - Rarely


• Noise - Occasionally


• Hazards - Occasionally

Hearing Requirements

• Hears Whispers < 3 feet - Constantly


• Hears Whispers 3-8 feet - Constantly

Vision Requirements

• Color Discrimination - Constantly


• Near Vision (Correctable to Jaeger 2 or 20/40 binocular) - Constantly


• Distance Vision (Correctable to Snellen chart 20/40 binocular) - Constantly

Prevea is an Equal Employment Opportunity/Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United State and to complete the required employment eligibility document form upon hire. Prevea participates in E-verify. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify


Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled