Behavioral Health Intake Coordinator - Central Scheduling - Nationwide Children's Hospital

The Intake Resource Coordinator will serve to provide general assistance, information, referrals and scheduling for families seeking Behavioral Health services. The Intake Resource Coordinator represents to the community the quality of service delivery provided through Behavioral Health Services, and thus is required to have exceptional interpersonal skills, judgment and knowledge of agency and community resources, and a strong ability for problem solving in crisis or conflict situations. This individual will implement a screening and triage process to assist families in determining the necessary services. This position requires excellent organizational skills and ability to interact with all levels of CHBH and Children's Hospital staff, as well as a wide range of external contacts. Education and training in a mental health field, as well as strong skills in data entry and basic computer skills are required.

Schedule: Monday - Friday. 8:00am – 5:00pm three days/week, 9:00am – 6:00pm two days/week.

Location:

3700 Corporate Drive
Suite 230
Columbus, Ohio 43231

The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children’s Hospital, Where Passion Meets Purpose.

Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission.

We’re 16,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we’ll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.

Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.

Nationwide Children’s Hospital. A Place to Be Proud.

• Answer general questions and make referrals for families/professionals seeking a range of Behavioral Health services.
• Implement a screening and triage process to assist families in determining the necessary services or assessments.
• Major responsibility for gathering referral and pre-admission information from referring agencies, professionals, clients and other customers. Completes all data entry for pre-admission including identifying information, reason for referral, relevant history, and payor type information.
• Identify emergent or complex cases and seek clinical review, as needed, prior to finalizing the referral.
• Maintains working relationship with administrative, operations, and clinical staff to assure efficiency in the day to day functioning of the resource and scheduling service.
• Employ a data-base to assess the demand/waiting lists for services and the ability of current service capacities to meet the community's needs.
• Maintains confidentiality of all clinical and administrative information consistent with agency policy.

The above list of duties is intended to describe the general nature and level of work performed by people assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the people so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under her/his supervision.

KNOWLEDGE , SKILLS AND ABILITIES REQUIRED

Bachelor's Degree in psychology, social work or a related area with experience in the field of behavioral health is required.

MINIMUM PHYSICAL REQUIREMENTS

Sitting - Constantly (67-100%)

Stooping - Occasionally (0-33%)

Standing - Occasionally (0-33%)

Talking on the phone or in person - Constantly (67-100%)

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. EOE/M/F/Disability/Vet