Behavioral Health Technician/Receptionist (8:30am-5pm) - Harmony Recovery Center

Job Summary: Behavioral Health Technician (BHT) with Front Desk Duties

We are seeking a dedicated and responsible individual to join our team as a Behavioral Health Technician (BHT) with integrated front desk duties. In this hybrid role, you will play a crucial part in the daily operations of our clinical program, ensuring both client care and administrative functions are managed effectively. Your responsibilities will include handling front office tasks, providing direct client care, addressing concerns, and upholding safety and compliance standards. You will also maintain the cleanliness and safety of the clinical building, provide transportation, supervise client activities, and assist in training BHT staff.

Licensure/Certification:

• CPR and Standard First Aid certification preferred

Key Responsibilities:

• Front Desk Duties:

  • Greet clients and visitors, providing a welcoming and professional environment.
  • Answer phones, schedule appointments, and manage client check-ins/check-outs.
  • Handle administrative tasks such as data entry, record keeping, and managing client files.
  • Coordinate communication between clients and clinical staff.

• Behavioral Health Technician Duties:

  • Oversee the day-to-day operations of the clinical program, ensuring compliance with protocols.
  • Complete daily assignments, fulfilling responsibilities as a BHT.
  • Communicate and document client concerns promptly and accurately.
  • Maintain a positive and professional demeanor to ensure customer satisfaction and positive client interactions.
  • Address immediate client needs and provide respectful redirection as necessary.
  • Report any adverse client behaviors and concerns promptly to the appropriate parties.
  • Collaborate with all departments to ensure optimal client care and safety.
  • Maintain the clinical building according to Joint Commission, BSAS standards, and company operational systems, including regular cleaning and upkeep.
  • Alert the Lead BHT and Program Director of any unsafe or repair needs in the clinical building and document them in shift reports.
  • Provide transportation to clients following the Transportation Policy.
  • Supervise client activities and conduct rounds as required, documenting relevant information.
  • Perform and observe Urine Drug Screens as necessary.
  • Stay awake during assigned shifts to maintain client safety and respond to any emergencies.
  • Adhere to state, federal, Joint Commission, and BSAS standards and regulations at all times.
  • Communicate client emergent situations in a calm and organized manner to the appropriate parties.
  • Follow client schedules as defined, ensuring clients are present and punctual.
  • Assist with laundry and perform small house cleaning duties.
  • Aid in training BHT staff, sharing knowledge and providing guidance.
  • Facilitate client groups under the direction of the Executive Director and Clinical Director.

Qualifications:

We seek a detail-oriented individual with excellent communication and multitasking skills, capable of working effectively in a team environment. The ideal candidate will demonstrate a strong commitment to client care, safety, and satisfaction, with experience in both behavioral health and administrative roles. Prior experience as a Behavioral Health Technician or in a similar clinical setting is advantageous.

High School Diploma

If you are passionate about making a positive impact and contributing to the well-being of clients, we encourage you to apply for this position.