Behavioural Science Manager - Maximus

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

•Support the Head of Business Improvement in successfully implementing the Business Improvement strategy through the application of continuous improvement and behavioural science methodologies across business operations.

•Deliver significant year on year return on investment through business improvement projects and initiatives designed to accelerate the pace of modernising service delivery and reducing costs whilst improving performance.

Salary Range

Non London - £48,000 - £53,000

London - £53,000 - £58,000

1. Deliver CI/BeSci expertise on identified projects to deliver significant improvement on revenue growth, cost reduction, business efficiency or customer satisfaction

2. Ensure that identified BI projects have a clear remit and benefits case ahead of project initiation, and then see those projects through to benefits realisation and impact evaluation

3. Work collaboratively to create a BI centre of excellence, with a specific focus on CI and BeSci strands

4. Establish and take day to day leadership for a community of practice in either CI or BeSci, promoting membership to ensure business coverage, support a professional development agenda to develop capability and then ensure localised BI activity is suitably targeted and supported to deliver tangible returns

5. Ensure a strong alignment between business improvement activities and the utilisation and development of progressive technologies to drive support the modernisation of the business

Identify opportunities for cross-business sharing of good practice or wider roll-out on improvement activities upon initial benefits realisation

6. Own, and be accountable for the Behavioural Science Strategy and its implementation across operational areas of Citizen Services.

7. Be the Operational areas point of contact (SME) for all behavioural science initiatives.

8. Identify opportunities for cross-business sharing of good practice or wider roll-out improvement activities upon initial benefits realisation

Key Contacts & Relationships:

Internal

Technology Services

Leaders across Max UK

Colleagues across Max UK

Business Transformation Team

External

Commissioners

Qualifications & Experience

1. Qualified at least Further Educational standards (eg; A level or equivalent), or qualified by considerable relevant experience.

2. Proven BI practitioner and professionally qualified to either:

a) CI qualification to at least green belt or equivalent and proven CI practitioner with a demonstrable track record of effecting process change, and/or

b) Demonstrable experience (preferably qualified) in BeSci and proven experience in its application

Individual Competencies

1.Proven project management skills, with the ability to plan, execute, and monitor multiple projects simultaneously.

2. Must be digitally literate and confident in working with a range of technologies (including Artificial Intelligence) to drive business improvement and engagement.

3. Good stakeholder management/communication skills, with the ability to build and maintain effective relationships, and influence and persuade at all levels, and particularly at grass roots.

4. Good problem-solving capabilities, with the ability to identify and leverage opportunities for improvement and to co-create and generate new customer-centric solutions through to conclusion.

5. Analytical and problem-solving skills, with the ability to evaluate and measure the impact and effectiveness of initiatives and ensure alignment with the organisation's performance indicators and quality standards.

6. Motivational people management skills, with the ability to lead, guide, and coach the BI community and other colleagues, supporting a high-performance and customer-focused culture.

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

£

48,000.00

£

58,000.00