Bell / Valet Attendant - Dollywood's DreamMore Resort & Spa - Part Time Year Round - HERSCHEND FAMILY ENTERTAINMENT CORPORATION
Pigeon Forge, TN 37863
About the Job
Description
At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood.
We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Bell / Valet Attendant checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
The purpose of the Bell and Valet Attendant is to assist guests with a variety of needs during their stay. To provide optimal standards of service and hospitality through anticipating and fulfilling all guests’ needs in relation to transportation operations.
Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Summary of Essential Functions and Responsibilities
- Greets all guests in an upbeat and positive manner, using guests’ name when possible and recognizing VIP guests
- Open car doors for guests arriving and/or departing assist guests’ stepping in and out of their vehicle and with their luggage or bags
- Opens front doors for all arriving and departing individuals and greets appropriately
- Assists guests with luggage and familiarizes them with their room and the conference center
- Personalize each guest interaction while providing directions or assistance to in-house guests
- Delivers all messages, packages and amenities promptly and accurately
- Maintains an orderly and clean luggage storage room, lobby and front entrance
- Remains in the lobby ready to assist guests and co-workers at any time with any requests or concerns they may have
- Acquires all necessary arrival and departure information from the Front Desk
- Safely parks and retrieve guest cars and ensures key security standards are followed
- Communicates check in venue and hotel information to guests
- Be knowledge of park information
- Provides guests with transportation to local areas as requested
- Assists guests with luggage and baggage handling
- Maintain safety conditions at all times. Observe areas of responsibility for safety hazards
- Report any suspicious behavior or people to Front Office Manager, MOD or Security immediately
Management reserves the right to change and/or add to these duties at any time
Education and Experience Required
- Requires basic employment skills in clerical, service, or manual areas
- This position requires a minimum formal education of some high school and a minimum of less than six months job-related experience
- Valid, clear driver’s license
- Basic computer knowledge and usage preferred
- Must successfully complete post-offer background check and drug screening
Knowledge, Skills, and Abilities
- Able to display and live out our Lead With Love principles strongly rooted in the Dollywood Company culture by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated
- Able to hear, see and speak
- Able to speak, read and write English
- Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
- Must have manual dexterity necessary to complete all job duties
- Able to sit and/or stand for long/short periods
- Able to maintain good personal hygiene
- Able to get along with other employees to work out problems and resolve conflicts
- Able to comprehend instructions and retain information
- Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
- Able to tolerate a fast-paced, hectic environment
- Able to be flexible to handle frequent changes in priorities
- Able to prioritize tasks and complete assignments on time
- Able to tolerate temperatures of 0 to 140 degrees
- Able to work outdoors
- Able to transport luggage and other items
- Able to lift, move, or carry heavy (over 30 pounds) materials for intermittent periods throughout the day
- Able to respond to guest questions and requests in a polite, friendly manner
- Able to drive guest vehicles and company shuttles
- Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
- Must be self-motivated and disciplined
- Must be able to prioritize and complete work assignments on a timely basis
- Must maintain strict confidentiality and judgment regarding privileged information
- Must display and live out our Lead With Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated
- Must be willing to constantly improve
- Must have professional appearance with good personal hygiene
- Must promote and support a “team” work environment by cooperating and helping co-workers
- Must adapt to changes easily
- Must tolerate a fast-paced, hectic environment
- Must show appreciation to others
- Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.
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