Bellman and Valet Attendant - Charlestowne Hotels

POSITION OBJECTIVE

The Bellman/Valet Attendant is responsible for providing a positive first and last impression to guests as they arrive and leave the hotel. In this key role, you will offer information about check-in, opens and closes car doors and hotel entrance doors will be responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage during arrival and departure.

ESSENTIAL JOB FUNCTIONS

• Greet all guests upon arrival
• Open doors and assist guests/visitors entering and leaving property
• Assist arriving and departing guests with luggage to & from rooms promptly
• Assist guests in and out of transportation
• Maintain security of vehicles and vehicle keys
• Promote all hotel functions and facilities
• Monitor and direct personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, and buses, to ensure vehicles are legally parked and to maintain a smooth and efficient flow of traffic
• Assist departing guests to their transportation
• Communicate parking procedures to guests/visitors
• Maintain the cleanliness of the Valet Area
• Assist guest with general information
• Monitor and maintain safety, security, and cleanliness of parking areas/levels, and report any vehicles/safety hazards, unauthorized personnel, or potential security problems to the manager/supervisor
• Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services)
• Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities
• Maintain knowledge of the community and area to assist guests with general information and local special events
• Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information
• Transport guest luggage to and from guest rooms and/or designated bell area
• Follow all company safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to manager
• Assist individuals with disabilities
• Thank guests with genuine appreciation
• Speak with others using clear and professional language; answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with others
• Comply with quality assurance expectations and standards
• Stand, sit, or walk for an extended period of time
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
• Polish and clean bell carts daily
• Check and secure guests' luggage
• Other duties as assigned
• Perform other reasonable job duties as requested by Supervisors

EDUCATION/EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.

MATHEMATICAL SKILLS

• Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.
• Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

OTHER SKILLS and ABILITIES

Must provide the highest customer service to all guests. Ability to interact with guests using the Hospitality Standards set out by your General Manager.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee is occasionally required to sit.
• The employee must regularly lift and/or move up to 10-15 pounds, frequently lift and/or move up to 20-30 pounds, and occasionally lift and/or move more than 35 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and the abilities to adjust focus.

Prerequisites

• Standing at least 8 hours a day
• Running up to 200 yards, 50 times a day or more
• Entering and exiting customers vehicles 75 or more times daily
• Lifting wheelchairs, strollers, walkers, baggage, gifts, etc. (in and out of customers vehicles)
• Communicate effectively with customers and coworkers.
• Must be able to read, write, and speak the English language.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
• Be able to work in hot, wet, humid and loud environment for long periods of time.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 50 pound.
• Be able to work in a standing position for long periods of time.
• A valid driver's license to operate a motor vehicle. This license must have been held for at least one year prior to applying.
• A driving record will be required at the time of application, and it must be approved for the applicant to be considered for a position. Driver's license must be kept in good standing for the duration of employment.

Notice

The hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

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