Benefits Coach at Alera Group

E3 is seeking a remote Service Delivery Representative (Benefits Coach) to join their team.   

E3 Outsource is a US-based business that staffs a fully trained and educated call-center to handle our clients’ HR needs for their workforce. We are proud, trusted benefit experts empowering our clients to live confidently knowing the E3 Team is supporting their needs. As an Alera Group company, our teams have access to a national pool of industry-leading resources while maintaining our unique local capabilities, relationships, and commitment to the communities we serve. We provide the best of both worlds: national scope and local service.

• Responsible for answering incoming calls from customers and clients, answering questions, providing guidance, handling complaints and problems
• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services
• Collects and enters orders for new or additional products or services
• Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
• Must have the ability to adapt and pivot with process and direction changes
• Performs other related duties as assigned

Education:

High school diploma or equivalent.

Certifications & Licensing

Insurance License (TBD)

Required Experience:

• Employee benefits customer service experience

 Behavioral/Technical Skills:

• • • Confidence to interact with customers.
    • Good verbal communications.
    • Strong desire to assist callers with kindness and empathy.
    • Technology savvy
    • Bilingual (Spanish) preferred

Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more. 

Pay range of $18-$20/hour.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class. 

If you're a California resident, please read the California Consumer Privacy Act prior to applying.  

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