Benefits Coordinator - LHH Recruitment Solutions

Title: Benefits Coordinator

Length: The position is temporary, expected to last until January 2025, with regular working hours of Monday to Friday, 8:30 AM to 5:00 PM.

Location: Issaquah, WA (Fully Onsite)

LHH is actively hiring a Benefits Coordinator to assist our client and serve as a key role in the Employee Benefits Department, helping payroll clerks, administrative staff, employees, and their families by answering questions related to benefit programs, enrollment, and eligibility. They support operations by ensuring that benefit plans (including medical, dental, pharmacy, vision, life insurance, and 401(k)) are administered in line with our clients’ policies. This support is offered through phone calls, emails, and in-person interactions.
Key Responsibilities

• Answer and document phone inquiries related to benefit programs, enrollment, and eligibility.

• Always provide exceptional member service.

• Professionally handle and resolve phone calls and emails, redirecting to external benefit resources when necessary.

• Respond to written correspondence, primarily via email, about benefit issues.

• Rotate through tasks such as processing employee health questionnaires and managing returned mail.

• Sort, distribute, and respond to mail directed to the Benefits Department.

• Assist Home Office employees with benefit-related questions when they visit the Human Resources Department.

• Prepare and send printed materials as required.

• Take on various team tasks and projects as assigned.

• Maintain consistent attendance at the assigned work location.

• Operate necessary equipment such as computers, multi-line phones, headsets, fax machines, printers, and more.

Qualifications:

• Strong ability to handle confidential and sensitive information with discretion.

• Excellent listening skills and the ability to convey information clearly in both written and verbal communication.

• Demonstrated ability to produce clear and grammatically correct written communications.

• Capable of working efficiently in a fast-paced environment, resolving issues quickly and accurately.

• History of providing high-quality member service over the phone and in person.

• Strong attention to detail, ensuring accuracy and quality in daily tasks.

• Experience in Warehouse Payroll or Benefits.

• Familiarity with SAP HR/Payroll.

• HRIS system experience.

• Knowledge of employee benefit plans.

• Proficiency in Google applications (Drive, Sheets, Docs, Calendar).

• Experience in a support or administrative role.

 

Pay Details: $22.00 to $30.90 per hour

Search managed by: Gerald Morales

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance