Benefits Coordinator - Pinellas Suncoast Transit Authority

BASIC PURPOSE

·         As a Benefits Coordinator at PSTA, you will play a pivotal role in shaping the well-being and satisfaction of our employees, directly contributing to the overall success and performance of our organization. This exciting and important position involves the dynamic implementation, administration, communication, and compliance of all PSTA benefit, wellness, and recognition programs. Your work, grounded in trust, compassion, and ethics, will enhance the daily experiences of our team members while fostering a customer-focused environment. By collaborating with innovative professionals and promoting teamwork, you will drive our long-term strategic goals, ensuring PSTA remains a top employer with a thriving and motivated workforce.

ESSENTIAL FUNCTIONS

·         Resolve plan members’ benefits related issues and questions by providing timely and accurate benefits information and assistance in a timely manner.

·         Perform administration and processing of enrollment, COBRA/Retiree elections, and terminations of employee group health, dental, vision, life insurance, and supplemental insurances, including but not limited to retirement through the Florida Retirement System (FRS) and disability to ensure accurate and timely payment of benefits.

·         Perform insurance invoice reconciliation between insurance carriers, payroll system, and benefits software. Keep reconciliations up to date and error free. Process correct billing for payment within the defined turnaround time.

·         Assist with FMLA administration and related tasks, including disability claims, record tracking, and other duties as assigned.

·         Coordinate annual benefits open enrollment periods.

·         Set up and conduct meetings designed to help employees obtain information and understand company benefits and other related programs.

·         Ensure distribution of required employee notices.

·         Coordinate and promote all Wellness events.

·         Research and suggest improvements in benefits and wellness function processes.  Create and maintain instructional documents, tutorials, templates, and SOPs for this position.

·         Perform additional duties as assigned.

MINIMUM QUALIFICATIONS

·         Education: Associate degree from accredited college or university preferred. Human Resources certification (PHR, SHRM-CP, etc.) preferred. 

·         Experience: Seeking a creative candidate proficient in Excel, experienced with invoice reconciliation, deadline-driven, and possessing excellent communication skills. Must be able to teach and explain complex concepts effectively, provide exceptional internal customer service, and assist employees with patience. Prior experience in benefits or human resources administration and customer service is a plus. 

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of: Knowledge of federal, state, and local employment laws and compliance requirements.  Office management and administrative procedures, rules of grammar, spelling, punctuation and composition, establishment and maintenance of record keeping systems and procedures, and email etiquette.

• Skilled in: Proficient in typing accurately and efficiently. Skilled in using personal computers, including advanced knowledge of Microsoft Excel, Word, and Outlook. Strong ability in basic mathematical computations. Skills in PowerPoint or Canva are highly desirable.

• Abilities: Establish and maintain effective working relationships with all levels of employees, maintain confidential information, prioritize work based on the ongoing demands of the department, prepare clear, concise, and complete reports and correspondence, perform routine clerical duties, exercise initiative, work independently, and operate a variety of office equipment and machines.