Benefits Representative - Allegis Group
Hanover, MD 21076
About the Job
Job Summary:
The Benefits Representative works in a call center environment acting as the main resource for benefits education benefit problem resolution, and general benefits administration.
Responsibilities
Essential Functions:
- Provide world class customer service in a call center environment receiving both heavy call and email volume
- Process paper applications and change forms
- Process court ordered and company paid benefit requests
- Reconcile benefit data between Company and Broker through an error reporting system
- Obtain a thorough understanding of all company benefit offerings
- Act as a liaison between employees, Field Support, Benefit Broker, insurers, etc.
- The Benefits Representative will utilize their knowledge and experience to resolve benefit problems.
- Ad hoc projects as necessary
Qualifications
Minimum Education and/or Experience:
- 2-3 years’ experience in a customer service capacity with a concentration in Benefits preferred
- High school diploma some college preferred
- Proficient in MS Excel and Word
- Knowledge of PeopleSoft preferred
Skills/Abilities:
- Outstanding customer service skills
- Attention to detail and strong organizational skills
- Excellent Verbal and written communication
- Action oriented and able to prioritize while handling multiple tasks
- Ability to protect and maintain the confidentiality of data
Office Requirements:
- Candiates required in office a minimum of 2 days a week
Core Competencies:
- Build relationships
- Develop people
- Lead change
- Inspire Others
- Think critically
- Communicate clearly
- Create accountability
Source : Allegis Group