BEST Organizational Change Management Analyst - CMA24-14256 at Compu-Vision Consulting, Inc.

Job Title: BEST Organizational Change Management Analyst
Duration: 12 months
Location: Boston, MA (Hybrid)

Summary:

The BEST Organizational Change Management Analyst/Readiness Liaison(s) are change management practitioners responsible for preparing agencies for the rollout of a new financial solution. They will assess agency readiness to adopt changing business practices and procedures while providing support throughout this transition. There will be 8-12 Readiness Liaisons collaborating with multiple agencies, focusing on readiness tasks for the 150+ agencies utilizing the new solution. These positions are essential for managing the business process changes accompanying the new financial system. Candidates must possess a solid understanding of change management principles, processes, methodologies, and tools, along with strong organizational, analytical, and communication skills.

Key Responsibilities:

• Clearly articulate the vision and rationale of the BEST Program to agency managers and end users, promoting understanding and adoption of new solutions and processes.
• Promote the adoption of new enterprise functionalities, assisting agencies in understanding changes in policies and procedures related to improved business practices.
• Assess agency readiness for go-live by maintaining a checklist of tasks, including user training and security provisioning.
• Maintain a list of technical tasks required for go-live, ensuring agencies meet system requirements.
• Partner with technical teams to outline a repeatable process for identifying security roles for agency end-users prior to the new solution's launch.
• Communicate effectively with diverse audiences, ensuring timely dissemination of communication materials.

Specific Duties:

• Work with organizations similar in size to the Commonwealth to assess impacts, identify necessary changes, and implement action plans for transitioning to new processes.
• Collaborate with functional teams, System Integrator (SI), and product vendors to evaluate the impact of changes on each agency.
• Participate in developing a readiness engagement plan, outlining tasks necessary for the successful preparation of agencies and end-users for the new solution.
• Identify agency champions to assist in preparing their organizations for change.
• Administer organizational change assessments to gauge agency impacts and readiness.
• Facilitate change network meetings, providing educational sessions for agency stakeholders and end users.
• Create agency-specific readiness plans covering communications, operational readiness, technical readiness, and user security provisioning and training.
• Provide regular status reports on current challenges, anticipated issues, and potential risks, along with possible solutions or mitigation plans.
• Maintain effective relationships with program team members, agency employees, and stakeholders.

Required Skills:

• Experience with transformational change initiatives, particularly in preparing individuals for technology change.
• Ability to build trusted relationships with leaders and employees at all levels.
• Strong business acumen and understanding of organizational challenges.
• Ability to influence others toward a common vision.
• Excellent business interview skills with strong listening, analytical, and synthesizing abilities.
• Well-developed presentation, communication (oral and written), and interpersonal skills.
• Team player who collaborates effectively with others.
• Ability to excel in a fast-paced environment, consistently meeting deadlines.
• Proficient in computer-based tools, including Visio, MS Word, Excel, PowerPoint, and Outlook.
• Experience using Visio to create as-is process maps based on interviews or working sessions.
• Willingness to travel extensively to different state agencies within the Commonwealth.
• Energetic, proactive, and capable of independently tracking and following up on tasks while seeking additional work and recommending improvements.

Preferred Skills:

• Basic understanding of financial business processes in large public sector organizations, including:
  • Chart of Accounts
  • GAAP Reporting
  • Federal Grants Management
  • Project Management
  • Asset and Inventory Tracking and Management
  • Procurement and Contracting
  • Billing and Accounts Receivable
  • Data Reporting and Analytics

Minimum Entrance Requirements:

• Bachelor's degree in a related field with 3-5 years of experience in change management coordination within a large organization.