BevCap Members Advocate - Boon-Chapman

Position Overview: The BevCap Member Advocates will provide outstanding service to the clients and members. They take a proactive approach to help the members understand their benefits and/or resolve claim issues. Our goal is to build trusting relationships with the members and clients.

Key Responsibilities:

• Research and resolve customer service inquires by reaching out departmentally and then follow up until the resolution has been completed as well as answers member/group questions.
• Make outbound calls daily to achieve resolution of inquiries while maintaining outstanding service.
• Working knowledge of El Dorado and Windows.
• Researches claims in depth while maintaining outstanding service.
• Resolves provider/claim issues.
• Trend types of calls received and advise department or unit of possible issues.
• Works closely with Account Manager/Analyst/Claims Manager
• Attends mandatory workshops and biweekly team meetings.
• Performs other duties as assigned.