Beverage/Outlet Server (Cat 4) - Parx Casino

• Serves food and beverage products with style and in an efficient manner. Ramp Certified - Follows all Company policies and procedures. Is assigned to work in the restaurant or on the casino floor for beverage service as appropriate.
• Greets and serves guests in a friendly, upbeat, and positive manner using the guest’s name when possible.
• Maintains a clean, well-organized, and properly stocked service area at all times.
• Maintains the appropriate supplies needed for the proper performance of duties.
• Follow Company procedures with respect to Responsible Gaming/Alcohol Service.
• Understands, complies with, and enforces all alcohol awareness procedures and relevant laws.
• Card any guest who looks 30 years old or younger. Retrieves empty glasses and returns them to the service bar or other designated area.
• Fulfills guest beverage order requests on the casino floor or other areas as assigned, by taking and processing orders, and serving them in a friendly, quick and efficient manner.
• Assists with preparing drink orders as directed.
• Works collegially with supervisors, bartenders, bar porters, and other cocktail servers to prepare and deliver drinks quickly and courteously.
• Familiarizes self with all items on the menu and explains food items when necessary. Answer Guest questions as appropriate.
• Garnishes items as needed. Notifies supervisor of any quality or freshness concerns.
• Utilizes proper cash/comp procedures and adheres to established P.O.S procedures and pricing structure for every order.
• Maintain an up-to-date knowledge of Company events and promotions and be able to answer guests’ questions accordingly.
• Provides excellent service to make the experience for the guest memorable.
• Handles guest complaints, and, if necessary, solicits involvement and support from supervisor.
• Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, Management and Vendors.
• Serves as a company "ambassador" for promotional events, outside charity functions, sporting events, etc…
• Follows established company and departmental appearance standards, including uniform, hygiene, and general appearance guidelines, at all times.
• Adhere to all appearance and uniform standards of each role.
• Performs all other duties as assigned.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

1. High School Diploma or G.E.D. required.
2. Must be RAMP Certified. Minimum of 5 years food service experience. Strong communication skills both verbally and through written communications.
3. Ability to function as part of a team. Be proactive and positive presenting a professional image.
4. Ability to work all shifts, weekends/holidays.
5. Full knowledge of all relevant federal, state, and local regulations and sanitation standards.
6. Ability to lift up to 50 pounds.
7. Must be capable of walking, bending, pushing, pulling, lifting, squatting, and kneeling (while balancing trays with several beverages) for a full 8 hour shift.
8. Must be willing to adhere strictly to the appearance and uniform guidelines for each position.

Company Benefits include (please note that some are reserved for Full Time Team Members only):

Medical/Dental/Vision after 90 days of continuous full time service

Paid Time off (Vacation, Sick, Holidays)

401K with partial company match (after 6 months of employment – both FT and PT)

Short and Long Term Disability (after a qualifying period)

Employee Dining Room

Free Uniforms and Parking

Bright Funds Charitable Match program

Team Member Assistance Fund

Tuition Reimbursement

Appreciation and Celebration Events

Fun Company Swag

This is not a comprehensive list of benefits offered.