Bi-Lingual Administrative Assistant (Austin) - Medical Transportation Management

At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What Will Your Job Look Like?

The Bilingual Administrative Assistant (Spanish) is an integral part of the functional assessment team by providing administrative office suppo1t and translation services.

Location: 209 W 9th St Austin, TX 78701

What you’ll do:

• Provide bilingual (Spanish) translation during recruitment, eligibility interviews, functional assessments and when writing eligibility notifications to applicants
• Updates applicant's file in Trapeze/CERT software programs
• Compile and maintain all suppo1ting documentation of applicant's application materials, interview, and assessment notes
• Develop, interpret, implement, and communicate policies and procedures
• Prepare eligibility notification letters in English and/or Spanish to applicant based on determinations made by and between mobility assessment evaluators and the client Capital Metropolitan Transit Authority­ Metro Access Paratransit Service. Includes all appropriate inserts and flyers
• Follow appropriate workflow procedure for handling applicant documents through completion to include scanning functional assessment notes and eligibility letters into Trapeze/CERT software programs, then filing documents according to protocol
• Assist with faxing and follow-up phone calls on pending documents
• Enters travel training referrals into the referral log
• Ensure all staff and visitors are greeted in a pleasant and professional manager
• Project a professional image of MTM Transit
• Establish and maintain effective working relationships with employees, supervisors, agencies, participants, external partners, general public, etc.
• Communicate effectively and professionally with senior leaders internally and externally
• Maintain office inventories and order supplies
• Prepare needed supplies and order replacement supplies in a timely manner
• Prepare outgoing mail
• Assist with preparation of assessment materials
• Plan meetings, prepare agenda, create memos, transcribe minutes, etc. for assessment team meetings
• Design filing systems and ensure they are maintained and up-to-date both electronically and in hard-copy
• Work with departmental supervisors to prepare monthly updates of office activities, trainings, accomplishments, etc.
• Attend to a variety of administrative details such as keeping informed of department activities
• Report promptly any complaints or unusual circumstances to Program Manager
• Check fax machine regularly and deliver faxes to the appropriate person/department with special attention to urgent faxes
• Adhere to all MTM established protocols and policies
• Maintain impeccable attendance as outlined by the MTM attendance policy

Other duties as assigned

What you’ll need:

Experience, Education & Certifications:

• High school diploma or G.E.D. equivalent
• Excellent bilingual (Spanish) written, and verbal skills
• Must possess the ability to assess potential problems and make sound judgments around issues that may have an adverse effect on the business

Skills:

• Strong people management skills
• Skilled in handling sensitive situations, people and confidential materials
• High level of emotional intelligence
• Excellent interpersonal skills
• Wide understanding of people issues
• Ability to work well under pressure
• Ability to work independently and also collaboratively with others to achieve defined goals
• Outstanding analytical and organizational skills and attention to detail
• Ability to maintain high level of confidentiality
• Typing speed of 30 wpm or greater
• Working knowledge of Microsoft Word, Excel and PowerPoint
• Ability to learn and perform data-entry within transit-specific software

Even better if you have...

• Bachelor’s degree
• Previous administrative assistant experience

What’s in it for you:

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay

• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities

Salary: $21.62/hr

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer.  MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.  If you are in need of accommodations, please contact MTM’s People & Culture.

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