Big Chicken Shift Manager - Big Chicken
Lubbock, TX 79424
About the Job
We are looking for the next ROCK STAR to join our family at Big Chicken!
This job contributes to Big Chicken's success by assisting the General Manager in executing store operations during scheduled shifts. This job requires the ability to deploy team members and delegate tasks to complete daily systems and procedures with 100% integrity. We are looking for an amazing Shift Lead to help operate our Big Chicken. You will be responsible for overseeing all shift operations and leading the team alongside the rest of the management team. This position plays a major role in a guest’s dining/bar experience.
Benefits of Shift Manager:
- $$$ Paid Birthdays off $$$
- $$$ Paid vacation days, Paid Time OFF
- $$$ Free and Discounted Meal Plan
- $$$ Referral Program
- Compensation above the market average
- Healthcare for FULL TIME Crew Member
- Excellent Training
- Provide opportunity for advancement
- Provide a Fun, Safe and Fulfilling work environment.
- Give a clear path for success
Big Chicken Values for our Shift Manager:
- Treat People Fairly
- Stay Guest Focused
- Set High Standards
- Work Hard & Learn
- Give Back to the Community
Additional Requirements:
- Must obtain Food Handlers license in first 30 days
- Must TABC Certification within first 30 days
- Able to learn menu with perfection
- Able to lift 50+ pounds
- Able to work on your feet for several hours
- Move quickly and think fast Customer Focus.
- Communication Proficiency.
- Ethical Conduct
- Initiative
- Thoroughness
- Taking orders and serving drinks and snacks to bar customers
- Preparing alcoholic and non-alcoholic beverages
- Mixing classic and innovative cocktails
- Checking customers' IDs to ensure they meet the legal drinking age
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Walk and stand during entire shift.
- Continuously reach, bend, lift, carry, stoop and wipe.
- Remain stationary for long periods of time.
- Frequently wash hands.
- Be able to lift up to 50 lbs.
- Be able to manipulate fingers, hands and arms to cut, measure, pour, serve, carry and wipe
Essential Functions include:
- Lead other to perform at expected levels
- Develop crew to become leaders
- Perform inventories, order trucks, organize and clean
- Report to the General Manager
- Total menu knowledge
- Amazing Guest Service
- Ensure order accuracy and quality
- Work in an efficient and quick manner
- Ensure total Restaurant cleanliness
- Maintain a fun and fulfilling work environment
- Timeliness
- Excellent communication skills
- Maintain a clean and professional appearance.
- Train and supervise all staff.
- Ensure all food safety procedures are strictly adhered to according to sanitary regulations.
- Communicate with guests using clear and enthusiastic words, tone and body language always. Make guests feel appreciated through attendant’s actions.
- Work as a team with all Big Chicken's personnel to maintain an effective atmosphere and an efficient food and beverage service.
- Work closely with the General Manager and Kitchen Manager and other leads to meet revenue objectives.
- Implement appropriate strategies and problem-solving techniques to resolve adverse trends and improve sales.
- Maintain safe working conditions.
- Work with others to keep all areas always cleaned and stocked to Big Chicken’s standards.
- Follow company policies and procedures regarding the handling of cash, property, products, and equipment.
- Ability to sell alcohol and food items.
- Able to use a computer to ring orders on a check.
- Able to accept different types of payment and make change.
- Ability to clear and reset tables.
- Be attentive! Offer assistance before the guest has to ask for it.
- Count drinks guests are served.
- Verify guest’s ID’s in accordance with Company standards.
- Serve alcohol responsibly. Should a guest reach the state where the bartender does not feel the guest should drive, be willing to intervene.
- Report to all scheduled shifts no later than the scheduled start time.
- Perform other duties as directed.
Position Type/Expected Hours of Work
This position regularly requires long hours, night shifts, and weekend/holiday work.
Preferred Education and Experience
- 6+ months prior experience working as a shift lead.
Additional Eligibility Qualifications.
- Must maintain or be able to maintain an applicable Managers Food Safety Certification, TABC Certification card
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Founded in 2018, Big Chicken is backed by a dream team of partners; JRS Hospitality, an accomplished Las Vegas-based ownership group; Authentic Brands Group, a multi-national, multi-billion-dollar brand development, marketing and entertainment company; and Hall of Fame basketball star Shaquille O’Neal. Big Chicken fuses O’Neal’s home-cooked childhood favorites with today’s trending flavors. From crispy chicken sandwiches and tenders to Cheez-It® crusted mac n’ cheese and hand-crafted ice cream shakes, each menu item tells a story all while offering guests an inside look into the life and personality of Shaquille O’Neal.
