Bike Store Manager - The UpTeam Consultants

Do you have a clear passion for cycling and all things bikes?
Have you spent multiple years managing a successful bike shop?
Do you have experience growing a business entrenched in a local community?

If you answered yes to these questions, then The UpTeam Consultants may have an opportunity for you!

Job Details
The Bike Store Manager is responsible for managing all aspects of an established bike shop, including team members, merchandise, customer service, and business growth. Manage the store team to deliver exceptional customer service and the operations to run a retail location. Focuses on leading the team in the spirit of our Client's Bike Shop Values; Knowledgeable & communicative, Inclusive, People focused (compassion & empathy), Future focused, Integrity, Locally authentic, Hardworking & open minded. This role is focused on three main areas: Customer Experience, Staff task delegation, & Operational management. Is the face of the brand and a local, connected, engaged cycling advocate.This position will be 70% Store Manager and 30% Service Manager.

Duties and Responsibilities:

• Ensure all operational tasks required daily are delegated and completed
• Manage the staff to deliver exceptional customer service
• Build & manage employee schedule to payroll goals
• Process transfers/orders in and out daily
• Mitigate customer service issues by proactively managing Workorders
• Arrive early to setup the store to open on time
• Plan and collaborate on local marketing efforts
• Aid in recruitment & training of staff in store
• Collaborate with all locations to achieve a cohesive team environment companywide
• Work with merchandising team to plan and manage inventory levels
• Actively seek out operational, marketing & management efficacies
• Close out the store at the end of the day
• Ensure a high degree of focus on visual merchandising and store cleanliness
• Review and organize Special Orders and Layaways daily
• Manage Online Order fulfillment

Qualifications

• Must be a good communicator; excellent people skills and be able to lead a team
• Strong organizational skills
• Ability to generate reports associated with area of business
• Be able to analyze the business and communicate areas of opportunity
• Must provide motivating and enthusiastic leadership
• Be able to handle high volume sales and lead team accordingly
• Flexible; must fit in and work well with all peers
• Ability to manage multiple priorities and multitask
• Has a high attention to detail
• Be flexible and open to a high degree of change
• Able to diffuse complex customer situations

Job Information:

• Full-time (Direct Hire)
• Pay Rate 65K-80K
• W2
• Location: Onsite

Benefits

• Participation in the Company's 401(k) Plan with Company matching
• Paid Time Off (PTO) program – 80 hours a year, accrued from 1st day of employment
• Employee Purchase program
• Participation in the Company's Medical, Dental & vision insurance plans
• Company provided managers bike

Why work for our client?

Whether you enjoy engaging with fellow cycling enthusiasts or working with your hands to solve mechanical issues, our client is seeking experienced managers, energetic sales staff, and talented bicycle mechanics. You'll work for an established bike shop known for their exceptional customer service and quality products. They are committed to creating a positive work environment and offering competitive benefits to their employees.

It has been and will continue to be a fundamental policy of The UpTeam Consultants to not discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status, or any other characteristic prohibited by federal, state and/or local laws.