Latin America - Accounts & Operations Supervisor

Latin America

Dallas, TX

You must be fluent in Spanish and English to qualify for this role.

Reliable Automatic Sprinkler Co. is a world leader in the manufacture of fire sprinklers and related system valves as well as a major distributor of a full line of fire sprinkler system components and fabricated piping solutions to the fire sprinkler industry since 1920.

Are you interested in being part of team who plays a crucial role of the fire protection industry's goal of saving lives and reducing property damage? We have an opportunity for you!

Summary

The Operations Supervisor implements, maintains, and administers all activities related to the successful operations of the assigned Distribution Center.

Duties and Responsibilities

• Provides supervision and leadership, training, coaching, and feedback to the assigned distribution center
• Oversees the training and education of all new personnel on RASCO products, operational systems, and company policies
• Upholds the Reliable Safety Program as outlined by the Human Resources Department and Director of Operations
• Monitors and maintain costs within the budget constraints as outlined in the warehouse budget
• Implements the Material Management Program through the forecasting and ordering of required products which includes the accomplishment of the required material turns and the control of slow moving product
• Reviews and approves time sheets, expense reports, and other weekly progress reports
• Organizes, maintains, and reviews all MTO orders, backorders, or other special customer requests
• Conducts weekly coordination meetings with staff to discuss operational issues, goal accomplishment, and customer service performance
• Manages the customer service department to ensure Reliable customers receive professional outstanding service which includes the minimizing of shortages, status of backorders, and the expeditious resolution of customer problems
• Reviews Customer Service Performance Reports, pricing and freight credits, and all inventory adjustments
• Manages daily delivery schedules and freight vendors
• Maintains system component ordering schedules and ensures orders are processed
• Maintains building security
• Insures cycle counts are completed and accurate
• Follows up on weekly and monthly reporting regarding shipping speed, productivity, customer service, ISW, etc.
• Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment. Maintain vigilance for any hazardous conditions or practices in the workplace and immediately report any unsafe condition or practice to your supervisor.
• Performs other duties as directed

Skills and Competencies

• Creates a positive atmosphere in which timely and high quality communication flows smoothly
• Directs, coaches, collaborates, and delegates appropriately while working as a team
• Excellent attention to detail and accuracy
• Outstanding organization, documentation, and customer service skills
• Strong critical thinking skills using logic and analysis to identify strengths and weaknesses
• Prioritize and completes a variety of tasks in a timely manner
• Excellent verbal, written and reading comprehension skills in Spanish and English
• Outstanding conflict resolution skills
• Possess a strong commitment to a team environment while working well with others
• Knowledge of Warehouse Operations and Customer Service
• Working knowledge of Human Resources, payroll, and administrative processes
• Demonstrates an understanding of freight and delivery processes using Freight Wise and LTL Servers
• Proficient in Microsoft Office, AS400, WMS, CRM, and Dayforce

Qualifications

• Associate's Degree in Business Administration, Communications, Logistics, or related field
• Must be fluent in Spanish
• 5 + years' experience in Customer Service and/or Distribution
• 5 + years of demonstrated leadership experience

Benefits

• Medical, Dental, Vision and FSA are available the 1st of the month following your start date
• 401k with company match is available 1st of the month after 90 days of employment
• Company-provided Life Insurance is provided for you 1st of the month after 90 days of employment
• 2 weeks of vacation after 6 months of employment
• 10 paid holidays - including your birthday!