Bilingual Accounts Receivable Manager - Virtual Company
Poinciana, FL 34759
About the Job
Responsible for the leadership and oversight of the Accounts Receivable team relating to Resident Payments, Collections and Research. The Manager of Accounts Receivable is responsible for developing and guiding their team, providing recommendations on processes and procedures for the department and enforcement of department policies and procedures.
- Strong skills in Microsoft Excel and ability to review data with analytical intent to provide necessary data within the limits of standard or accepted practice.
- Bilingual English and Spanish speaking required.
Responsibilities:
- Manage the daily functions of the assigned team, while ensuring that tasks are completed within our SLAs and without any errors.
- Posting of homeowner and miscellaneous payments and adjustments as needed
- Scanning of posted checks to the bank or mailing of deposits to the banks.
- Reclassification of payments and/or transfers.
- Creation of transfer requests for payments that are split between multiple bank accounts.
- Completing ZenDesk tickets within our stablished SLAs and escalating as needed.
- Processing of Ownership Changes and updating of unit types
- Invoicing for Bulk Owners
- Review of accounts ready to be sent to the attorney and send the monthly file.
- Audit of violation files to bill to the homeowners.
- Prioritize, assign, track and check work and monitor quality control of all transactions.
- Ensure deadlines are met in a timely manner.
- Provide direction and assist in the investigation and resolution of internal and external problems and concerns.
- Track and communicate goals for individual and department performance
- Ensure conformance with Standard Operating procedures and policy, ensuring all activities within the team is processed into the system in an accurate and timely manner.
- Manage inquiries and escalations from Property Team, Financial Reporting, Client Relations, and other departments.
- Create & maintain metrics of SLAs, the number of transactions processed and pending by the team to provide to the Leadership Team.
- Identify opportunities to streamline processes to ensure accuracy and timelines and make recommendations to Leadership Team.
- Identify possible issues, inconsistencies, and suggest appropriate corrective procedures.
- Responsible for hiring, promotions, transfers, terminations, or disciplinary measures.
- Manage personnel actions, such as scheduling of time off, tracking absences, and the Performance Evaluation process of assigned department.
- Provide leadership, counseling, and coaching to employees.
- Coordinate, oversee and/or deliver training and ensure all assigned employees are aware of and comply with company, government and customer regulations, policies, work procedures, instructions, and deadlines.
- Document Standard Operating Procedures and maintain existing procedures.
- Review processes and ensure they are in compliance with current processes or statutes.
- Ensure SOPs are communicated with Client Relations and Property Teams.
Skills & Qualifications:
- Bachelor’s Degree in Accounting/Business or related field from an accredited college or university, and three to five years of related experience; or equivalent combination of education and industry experience.
- Bilingual Spanish is required
- Must have previous supervisory experience. Always conduct business with the highest standards of personal, professional, and ethical conduct.
- Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
- Expected to participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
- Ensure all safety precautions are followed while performing the work.
- Follow all policies and Standard Operating Procedures as instructed by Management.
- Perform any range of special projects, tasks and other related duties as assigned.
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.