Bilingual Assistant Program Director - Goddard Riverside
New York, NY 10025
About the Job
Program Development and Improvement
Provide supervision to Residential Aide team: promote staff development, evaluate their work and initiate performance improvement plans when required.
Support evidence-based practice models including person centered planning, motivational interviewing, trauma informed care, culturally sensitive, and strengths-based approach.
Coordinate schedules for RA’s and plan coverage as needed.
Review and submit payroll required for Residential Aides.
Stay informed on all contract requirements and ensure compliance.
Ensure documentation including incident reporting is completed in a timely manner.
Assist with audit preparation and performance improvement plans as needed.
Attend staff meetings, training programs, and supervision meetings.
Communicate goals and objectives, monitor and communicate performance outcomes as well as individual and team improvement plans, as needed.
Serve as Program Director, in Director’s absence.
Participate in on-call rotation with Program Director
Flexibility in schedule: to ensure supervision and coverage across RA shifts (24/7 operation), some overnight and weekends, may be required.
Resident Relations and Compliance
Oversee & conduct intakes; keeping the PD notified of any changes or concerns during admissions.
Ensure rounds are being conducted consistently and with sensitivity.
Oversee CARES intake system and ensure all clients are admitted in a timely fashion.
De-escalate client conflict and incidents by use of client centered care and responding appropriately and pro-actively to a potential incident and follow up with clinical team.
Supervise the daily food service and serve as liaison with contracted meal provider.
Building Maintenance and Safety
Ensure timely and appropriate response to building-related emergencies, contacting senior management as necessary and ensure incident reporting guidelines (DHS and Goddard) are followed.
Ensure compliance with all health, fire, and safety codes, ensure timely handling of all violations, prevent violations whenever possible.
Perform facility and resident’s rooms to ensure that residents are not at risk and that facility management is aware of potential hazards (leaks, fire, destruction of property, etc.).
Oversee Security contracted services to ensure all post, rounds and nightly reports are being conducted in accordance with written policies.
Communicate maintenance requests and follow up to ensure completion.
Other duties as required.
Qualifications/Educational Requirements
Bachelor’s degree in human services field
Supervisory experience required.
Strong understanding of trauma and how it manifests, as well as experience delivering trauma-informed, culturally sensitive services.
Fluent in English and proficient in one of the following: Spanish/Arabic/French/Haitian Creole/Russian required.
F-80 Certification required within 90 days of hire.
Experience working on-site in a congregate housing setting preferred.
Skills, Knowledge and Abilities
Excellent verbal and written communication skills
Strong organizational and leadership skills
Ability to negotiate numerous priorities, resolve conflicts, and manage a high degree of communication with multiple parties.
Ability to develop, implement, and manage systems and processes.
Excellent judgement and proactive nature.
Computer Skills:
Proficient in Microsoft Office: outlook and excel
Ability to learn data base systems, such as CARES
Physical Requirements and Work Environment
Indoors at residence
Frequent walking and standing
Occasional lifting, up to 30 lbs.
Employee Benefits :
Medical/Dental/Vision
Life Insurance/Commuter benefits/Employee Assistance Program (EAP)/Flexible Spending Accounts
403B Thrift Retirement Plan
12 Annual Sick Days
12 Agency Holidays
20 Days or 4 Weeks of Paid Time off and an additional week (5) days after 5 years of employment
Total of more than 6 weeks (a month and half) of paid time off
We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.
Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.
The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
