Bilingual Assistant Program Director (Restgate Hotel) - Goddard Riverside
New York, NY 11101
About the Job
Directly supervise case management staff
Provide supervision to staff; promote staff development, evaluate their work and initiate performance improvement plans when required.
Support evidence-based practice models including person centered planning, motivational interviewing, trauma informed care, culturally sensitive, and strengths-based approach.
Assist Program Director with daily program operations, serve as senior leader in Program Director’s absence.
Establish and cultivate professional and positive relationships with families.
Coordinate Residential Aid/Case Management field-based appointments with families.
Assist in coordinating and scheduling recreation activities for families, including groups.
Coordinate interpretation and translation services.
Assist clinical team with troubleshooting with NYC Department of Education (DOE)
Coordinate with the Mayor’s Office of Immigration Affairs (MOIA) and other legal assistance programs.
Stay informed on all contract requirements, ensure compliance, and assist in completion of documentation/funder reporting.
Ensure documentation including incident reporting is completed in a timely manner.
Provide crisis intervention as needed for families.
Plan and troubleshoot with facilities and security staff.
Assist with audit preparation and performance improvement plans as needed.
Attend staff meetings, case conferences, training programs and supervision meetings.
Other duties as required.
Participate in on-call rotation with Program Director
Qualifications/Educational Requirements
Bachelor’s Degree in human services field
Master’s degree in social work or other human services field preferred
Supervisory experience required.
Solid understanding of immigration laws, regulations, procedures, and benefits/entitlements
Strong understanding of trauma and how it manifests, as well as experience delivering trauma-informed, culturally sensitive services.
Fluent in English and proficient in one of the following: Spanish/Arabic/French/Haitian Creole/Russian required.
Experience working on-site in a congregate housing setting preferred.
Skills, Knowledge and Abilities
Excellent verbal and written communication skills
Strong organizational and leadership skills
Ability to negotiate numerous priorities, resolve conflicts, and manage a high degree of communication with multiple parties.
Ability to develop, implement, and manage systems and processes.
Excellent judgement
Computer Skills:
Proficient in Microsoft Office
Ability to learn data base systems, such as CARES
Physical Requirements and Work Environment
Indoors at residence
Frequent walking and standing
Occasional lifting, up to 30 lbs.
Employee Benefits :
Medical/Dental/Vision
Life Insurance/Commuter benefits/Employee Assistance Program (EAP)/Flexible Spending Accounts
403B Thrift Retirement Plan
12 Annual Sick Days
12 Agency Holidays
20 Days or 4 Weeks of Paid Time off and an additional week (5) days after 5 years of employment
Total of more than 6 weeks (a month and half) of paid time off
We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.
Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.
The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job
