Bilingual Auto Collections Specialist - Workway
irving, TX 75038
About the Job
We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have a Bilingual Auto Collections Specialist (Spanish) opportunity with Auto Finance, a rapidly growing company that values innovation and empowers employees to make impactful decisions every day. With competitive benefits, a supportive team culture, and opportunities for career growth, This is the perfect place to advance your career in the auto finance industry. Bilingual Auto Collections Specialist is responsible for the specific duties listed below.
Your specific duties will include:
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental and vision as well as a 401(k) plan.
Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today!
Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. For our complete EEO & Pay Transparency statement, please visit http://www.workway.com/EEO. To receive state and federal compliance posters, e-mail hr@workway.com or call 972.514.1515.
Your specific duties will include:
- Responsible for contacting customers who are delinquent in their payment schedule to negotiate a payment plan.
- Responsible for reviewing each account to determine the best way to approach the customer, and then executing their plan to bring in the maximum amount of revenue.
- Initiates communication with customers (both on the phone and one-on-one) to negotiate a payment plan for past-due loans and resolve delinquent accounts
- Works closely with the Corporate Account Resolution Specialist for collectible cases, Chapters 13 and 7 Bankruptcies, reaffirmations, repossession, etc.
- Represents in Bankruptcy Court with the assistance and direction of the Manager of Corporate Compliance.
- Maintains compliance with industry regulations to include the Fair Debt Collection Practices Act (FDCPA), Dodd-Frank Act, and other federal and state regulations.
- Strong communication & negotiation skills.
- A minimum of 2-5 years of back-end or recovery collections at another auto-finance company with a track record of success!
- Superior skip-tracing skills, and be familiar with standard skip-tracing tools.
- Ability to effectively handle difficult customer issues.
- Excellent customer service skills with the ability to foster positive relationships with customers and co-workers.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental and vision as well as a 401(k) plan.
Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today!
Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. For our complete EEO & Pay Transparency statement, please visit http://www.workway.com/EEO. To receive state and federal compliance posters, e-mail hr@workway.com or call 972.514.1515.
Source : Workway
