Bilingual Automotive Dealership Service Customer Care Specialist - HYUNDAI - Woodhouse Auto Family

Position Title: Bilingual Service Customer Care Specialist (English & Spanish)
Company: Woodhouse Auto Family
Job Location: Woodhouse Hyundai - 180th & Dodge (New Location!)
Position Type: Full Time
Schedule: Monday - Friday 9:00am-6:00pm
Compensation: $20 per hour

Company Benefits for Full-Time Employees:

• Health Insurance: Medical + Health Savings Account, Dental, Vision
• Life Insurance
• Long-term and Short-term Disability Insurance
• Retirement Savings Plan: 401K Plan with company match
• Paid Time Off
• Paid Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day
• Bereavement Pay
• Employee Assistance Program

Additional Perks & Rewards:

• New Employee Referrals Bonus
• Customer Referral Bonus
• Employee of the Month Bonus
• Employee Appreciation Week: Company-wide appreciation event with giveaways and appreciation gifts.
• Employee Discounts: Includes vehicles, parts, services.
• Woodhouse Family Insurance: Employee discounts for Home and Auto Insurance.
• Growth Potential: Opportunities to be promoted within our company.
• Tuition Assistance Program: Automotive Technology or Collision Repair.
• Woodhouse University: Paid In-house Technician Trainings.
• Automotive Technician Paid Manufacturer Training: Includes travel and accommodations.

Woodhouse Auto Family is seeking a dynamic and customer-centric individual to join our team as a Bilingual Service Customer Care Specialist (English & Spanish). In this role, you will be responsible for providing personalized assistance and support to customers throughout their service experience, ensuring their satisfaction and building lasting relationships with our dealership.

Why Join Woodhouse?

At Woodhouse, you’re not just an employee—you’re part of our family. We proudly operate 24 locations representing 22 renowned brands. As a member of our team, you’ll benefit from comprehensive training programs, mentorship opportunities, and a collaborative work environment that fosters growth. We value your contributions and are committed to helping you reach your full potential. Join us and be part of a thriving community where your skills are recognized, your ambitions are supported, and your career can flourish!

Minimum Experience and Qualifications

• Valid driver’s license
• High school diploma or GED required
• Previous customer service experience preferred
• Regular attendance is mandatory.

Job Knowledge/Skills Required

• Written and verbal English & Spanish skills.
• Attention to detail.
• Customer service skills and customer focus.
• Data entry skills.
• Basic Microsoft knowledge.
• Strong problem-solving skills.
• Excellent relationship building skills.
• Strong written and oral communications.
• Ability to multi-task, set priorities and manage time effectively.

Essential Duties

• Update customer information for accuracy.
• Notify customers when a recall is issued.
• Follow up with customers on satisfaction of service or sale
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Maintain various excel spreadsheets.
• Build sustainable relationships and engage customers by taking the initiative.
• Follows established organizational procedures and health and safety policies.